Fraud Operations Analyst (Questbank)

Questrade Financial Group (QFG) is a forward-thinking financial institution that focuses on innovative fintech solutions. They are seeking a Fraud Operations Analyst to oversee daily operations within the Fraud Operations Department, supporting fraud mitigation strategies and ensuring compliance while enhancing customer experience.

Responsibilities

• Preparing, generating, and maintaining regular reports and dashboards detailing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) related to fraud losses and operational efficiency
• Assisting in the ongoing monitoring and analysis of fraud data, identifying emerging patterns, trends, and specific fraud schemes impacting the bank's products
• Ensuring the accuracy, completeness, and consistency of fraud case data within tracking systems to support thorough analysis and management reporting
• Drafting, updating, and organizing critical operational documentation, including fraud procedures, playbooks, process maps, and internal control narratives, ensuring alignment with approved strategies
• Assisting in the preparation of training and awareness materials for the Fraud team and business partners
• Gathering and organizing documentation and evidence required for internal audits, compliance reviews, and regulatory submissions related to fraud controls
• Scheduling, preparing materials for, and documenting outcomes of working sessions and meetings with internal stakeholders (e.g., IT, Cyber, Operations)
• Coordinating operational inquiries and information exchange with external partners, such as Interac, VISA, and MasterCard, as directed by the Senior Manager
• Serving as a working team member on fraud management projects, executing assigned tasks related to the implementation of new tools, systems, or process improvements

Skills

• Hold a Bachelor's degree in Finance, Business Administration, Data Analytics, or a related field
• Have 1-3 years of experience in fraud operations, financial crime investigation, or a highly analytical risk role within the financial services industry
• Have strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels, both internal and external to the organization
• Are self-motivated, energetic, results-oriented and committed to adding value to the organization
• Have a solid understanding of Google Suite and their functionality
• Have strong analytical skills relating to a wide variety of banking and investment products and services, with the ability to interpret complex data and identify patterns and trends
• Have strong understanding of fraud schemes, techniques, and emerging trends across various financial products and services
• Have solid knowledge of the regulatory requirements related to fraud prevention and reporting, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• Are proficient in utilizing fraud detection tools, data analytics, and risk management technologies
• Have exceptional problem-solving and decision-making abilities, with a keen attention to detail
• Have strong time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work
• Have strong planning, presentation, project management, and relationship building skills
• Have excellent written communication skills, with the ability to write procedures, scoping documents, and meeting summaries at the appropriate level of detail
• Understand industry Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)
• Hold professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE)
• Have solid knowledge of fraud and privacy legislation in multiple provinces

Benefits

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

Company Overview