We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.
Excited? Let’s see what it takes
What you will do:
- Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
- Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
- Develop and conduct comprehensive client trainings to ensure high user adoption;
- Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
- Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.
What you need to succeed in this role:
- 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position;
- Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products);
- Customer-oriented and responsible attitude;
- Fluent English both written and spoken;
- Excellent presentation and account management skills.
Benefits and Perks:
- Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5;
- Opportunity to work fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Responsive management interested in your growth and long-lasting cooperation.