Hunter Industries is seeking a Field Service Manager II to provide technical support to end users, distribution, and regional staff within an assigned territory and serve as an essential link between our corporate office and field regarding product issues. Provides training to end users, distribution, and regional staff.
Demonstrates behavior consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.
***The territory for this role will be South Florida based on the selected candidate. Applicants MUST speak fluent Spanish.
Essential Functions:
- Provides technical assistance to customers and regional/area managers on how to troubleshoot irrigation systems and Hunter products.
- Trains contractors, distributors, municipalities, consultants, end‐users, and regional/area managers on the functionality, features, benefits, and servicing of Hunter products.
- Travels to remote job sites for pre‐construction meetings, system start‐up troubleshooting or testing, and installation of new product designs. May attend regional trade shows, superintendent meetings, and key technical presentations.
- Reports all activity weekly through Field Service SharePoint team site. Write field service ticket in CRM for all customer support calls, site visits, and training sessions. Maintains ongoing customer list with detailed information on status of existing product and customer reference in CRM.
- Participates in education workshops, trade shows, and other industry conferences to maintain professional and technical knowledge.
Education/Training Required and Preferred:
- Associate’s degree in irrigation and landscape design, or equivalent experience, with course work in electronic troubleshooting, electronics, wireless and wired LAN networks, landscape lighting, and basic hydraulics.
Experience Required and Preferred:
- Minimum 5 years of experience in technical services in the landscape and irrigation design industry.
What You Bring:
- In-depth knowledge of irrigation practices, including turf management scheduling, sprinkler design, pumps, and central control systems. Experience with WLAN and LAN networks. Proficiency with landscape lighting systems.
- Technical knowledge of company and competitor products, irrigation systems, installation practices, and troubleshooting methodology with the ability to perform field service, troubleshoot irrigation systems, and recommend solutions.
- Strong problem-solving skills including problem analysis, planning, organizing, decisiveness, and decision making.
- Effective interpersonal, verbal, and written communication skills in English, as well as verbal fluency in Spanish, with the ability to establish and maintain positive working relationships and to provide a high level of customer service and support.
- Knowledge of finance and budgeting processes, with the ability to prepare budgets and manage expenses within budget.
- Intermediate to advanced computer skills with ability to use Windows programs and to perform word processing, spreadsheet, and database management on a personal computer.
- Willingness and ability to travel up to 50%, both domestically and internationally as needed, live in a strategic location within the territory, and work flexible hours.
- Valid driver's license and driving record sufficient to meet requirements to be insured by company.
- Able to obtain a valid passport.
What We Offer:
- Amazing corporate culture - we walk the walk when it comes to our values!
- FUN company events!
- Company donation matching and volunteer rewards.
- Career development opportunities and profit sharing bonus.
Follow us on LinkedIn, check out our rave reviews on Glassdoor, and learn more about our company culture on our career site: http://corporate.hunterindustries.com/careers
Hunter is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 4,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings.
Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.
The salary for this opportunity ranges from $80,000 - $90,000.
The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected salary range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.