Looking for a U.S.-based candidate available for long-term employment without sponsorship. Remote work is acceptable; occasional client travel required. Fluent in English and Chinese.
Tasks
- Provide certain support for certain issues to customer online or offline.
- Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.
- Following RMA in CRM and record the returns to customer in on-line list.
- Service Planning for next week, need plan for more visiting to customer side for service.
- Weekly meeting to review about issues and RMA following within team and cooperation.
- One basic Monthly report about the main work.
- Need to follow the related task list of call center project by time line.
- Normal customer visiting and good communication.
- Certain feedback or analysis report.
- Keep good communication and relationship with customers for customer satisfaction.
- Make some certain training for customers about products or Ananda link.
- Service process review together to make more efficient.
- Support visiting customers for some certain other support, like supporting business.
Requirements
- Experience in assembling or repairing industrial products and equipment.
- 2+ years experiences related working experience.PCBA welding experience and skill is preferred.
- Minimum secondary level of education.
- English and Chinese as working language, with strong communication skills.
- Good knowledge of MS Office and any ERP System.
Benefits
1.Join a global leader in e-bike motor systems, as a Service Technician in France. You’ll play a key role in ensuring top-notch service, analyzing and solving technical issues, and supporting our partners.
2.good salary and benefits
Join Ananda B.V. as a Feild Service Engineer and drive innovation in eDrive solutions. Elevate your career in a dynamic environment focused on cutting-edge mobility technology.