Field Compensation Associate

Canada Life is one of Canada’s leading MGAs, focused on improving the financial well-being of Canadians. As a Field Compensation Associate, you will support a network of high-performing advisors by addressing compensation inquiries and ensuring timely resolutions to commission issues.

Responsibilities

• Provide exceptional advisor support to our network of high performing advisors
• Focus on developing and maintaining positive advisor relationships
• Understand and respond to advisor inquiries in a professional and accurate manner
• Identify, research and find resolutions to commission issues in a timely manner, including reaching out to internal departments and life insurance companies for investigation, escalation and resolution
• Understand all aspects of advisor compensation at life insurance companies and a MGA and apply this knowledge to your job tasks
• Provide compensation information and reports as required
• Provide training to internal and external partners on compensation reporting systems
• Provide analysis for service improvement
• Ability to meet the technological and confidentiality requirements of the role
• Perform any other duties as assigned

Skills

• University degree or College diploma in a relevant field
• Experience in the Compensation Insurance field
• Written and verbal communication skills, including the ability to communicate complex concepts in a clear and understandable manner
• Excel - Intermediate Plus
• Attention to detail
• Mathematical and reconciliation skills
• Proven analytical and problem-solving abilities (critical thinking)
• Team player with a positive attitude
• Ability to multi-task
• Pro-active, flexible, and have a sense of urgency
• Organizational, prioritization and time management skills
• Willingness to learn
• Bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs

Benefits

• Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Company-matching pension plan, share ownership program and additional investment options.
• Employee recognition programs, service milestone celebrations, employee discounts and more!
• We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

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