Join arenaflex, a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design, as a Seasonal Customer Care Specialist in a full-time, remote position. This role is an excellent opportunity to showcase your exceptional customer service skills, work with a dynamic team, and contribute to the growth and success of our brand.
**About arenaflex**
arenaflex is a fashion-lifestyle brand that embodies the spirit of Family, Fashion, and Philanthropy. Our mission is to create a community that values kindness, inclusivity, and creativity. With two state-of-the-art facilities in Austin, Texas, and a growing retail environment across the country, we are committed to innovation and excellence in every aspect of our business. Our employees and customers are the heart and soul of our brand, and we believe that giving back is the truest form of success.
[**Watch our company video**](https://youtu.be/h8vyRCZI7bc){: width="400" height="300"} to learn more about our values and culture.
**Responsibilities**
As a Seasonal Customer Care Specialist, you will be responsible for:
* Promptly answering and responding to all customer calls and emails, resolving issues effectively, and demonstrating the arenaflex Family spirit.
* Following up swiftly on any unresolved customer issues to ensure customer satisfaction.
* Making thoughtful, smart decisions on the fly, with arenaflex Corporate values at the top of mind, to ensure customer satisfaction.
* Suggesting and improving customer service processes and documentation procedures to enhance the customer experience.
* Helping to train and support other team members as needed.
* Proactively communicating with various teams to enhance our customer experience in stores and on our website.
* Other duties as assigned.
**Essential Job Functions**
* Arrive at scheduled shifts ready to answer incoming customer service calls and emails by the opening of generally recognized corporate business hours or as directed by the Department Lead or Department Manager.
* Hours are subject to change with shifts in demand and/or peak selling times.
* Utilize available technology and resources to ensure all calls and emails are answered during business hours.
* Be the voice of arenaflex to internal and external customers, providing "WOW" customer service and representing the brand image at all times.
**Requirements**
* 1-2 years of retail and/or customer service experience
* Superior verbal and written communication skills
* Ability to multi-task effectively and efficiently
* Very strong organizational skills with a big emphasis on follow through
* Excellent data entry skills
* Ability to learn multiple systems rapidly
* Maintain a positive attitude in all situations and represent the arenaflex brand in all aspects
* Team player
* Look for continuous improvement in customer service experience and processes
* Extremely process-oriented
* Weekday, weekend, and holiday shifts are required. Potential overtime opportunities included.
**Work Location and Availability**
This position is a remote position, and department hours are as directed by the Customer Care Leadership Team. This position may require some overtime and evening hours during holidays and peak seasonal periods. You must be available to work one of the following shifts:
* Monday – Thursday 7a CST – 6p CST
* Tuesday – Friday 7a CST – 6p CST
* Friday – Monday 7a CST – 6p CST
* Monday – Thursday 10a CST – 9p CST
Exact days and hours are subject to change based on business needs.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and values diversity at our company. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and submit your application.