At arenaflex, we are a dynamic and innovative organization that is revolutionizing the way data is collected, processed, and analyzed in the healthcare and insurance industry. As a Remote Data Entry Associate, you will play a critical role in supporting our team by ensuring the accuracy and timeliness of data entry, research, and validation of provider contract records. If you are a detail-oriented, organized, and customer-focused individual with a passion for data entry and a strong understanding of the healthcare and insurance domain, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As a Remote Data Entry Associate at arenaflex, you will be responsible for a variety of tasks that require attention to detail, accuracy, and a strong understanding of the healthcare and insurance industry. Your primary responsibilities will include:
* Scrubbing, researching, and validating data entry for provider contract records
* Updating status in customer systems
* Researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading
* Retrieving and entering data from computer/web-based systems, files, and other documents
* Analyzing information collected to identify potential problems and discrepancies
* Ensuring accurate and timely completion of transactions to meet or exceed client Service Level Agreements (SLAs)
* Applying healthcare and insurance domain knowledge, theoretical concepts, and problem-solving skills to undertake problem-solving
* Identifying and resolving both routine and non-routine problems or escalating to more proficient team members
* Monitoring email boxes and sending responses to inquiries
**Key Responsibilities:**
* Data Entry and Validation:
+ Scrub and research data entry for provider contract records
+ Update status in customer systems
+ Verify provider information and contract accuracy
* Research and Installation:
+ Research and install healthcare provider contracts
+ Load data into databases
* Data Retrieval and Entry:
+ Retrieve data from computer/web-based systems, files, and other documents
+ Enter data accurately and efficiently
* Problem-Solving and Escalation:
+ Analyze information collected to identify potential problems and discrepancies
+ Apply healthcare and insurance domain knowledge to undertake problem-solving
+ Identify and resolve both routine and non-routine problems or escalate to more proficient team members
* Communication and Customer Service:
+ Monitor email boxes and send responses to inquiries
+ Provide excellent customer service and communication in a professional/office setting
**Essential Qualifications:**
* 1+ year of experience in a role that required a focus on quality, including attention to detail, accuracy, and accountability for your work
* 1+ year of experience in a professional/office-related environment (i.e., office support, data entry, clerical, customer service) that required you to work regularly scheduled shifts
* 1+ year of experience using a computer with Windows applications that required you to use a keyboard, navigate multiple screens and computer systems, and learn new software tools
* An education level of at least a high school diploma or GED
**Preferred Qualifications:**
* Ability to communicate (oral/written) effectively in a professional/office setting
* Effective troubleshooting skills where you can leverage your research, analysis, and problem-solving skills
* Time management skills that require the ability to cope with a complex, changing environment
* Knowledge of AS400, Windows-based systems, Excel Spreadsheets, and following Standard Operating Procedures (SOPs)
**Training and Development:**
* All new hires will be required to successfully complete our training course and demonstrate proficiency of the material
**Schedule and Availability:**
* Required schedule availability for this position is Monday-Friday, 8AM-4:30PM
* The shift schedule can be changed as per client's requirements
**Job Type:**
* Temporary
**Pay:**
* $15.00 - $26.00 per hour
**Schedule:**
* 8 hour shift
* Monday to Friday
**Education:**
* High school or equivalent (Preferred)
**Experience:**
* Professional/office-related environment: 1 year (Required)
* Data entry: 1 year (Required)
* Customer service: 1 year (Required)
* AS400: 1 year (Preferred)
**Work Location:**
* Remote
If you are a motivated and detail-oriented individual with a passion for data entry and a strong understanding of the healthcare and insurance domain, we encourage you to apply for this exciting opportunity to join the arenaflex team.