At arenaflex, we're a global leader in automotive technology, dedicated to developing and supplying innovative Human Machine Interface (HMI), Rear Seat Entertainment (RSE), and In-Vehicle Infotainment (IVI) systems to over 70 countries worldwide. With a focus on innovation, quality, and customer satisfaction, we continue to expand globally and lead advancements in connected and smart mobility solutions.
We're seeking an experienced QA & Customer Support Coordinator to join our team in Tustin, CA. As a key member of our arenaflex Store, you'll play a vital role in overseeing quality assurance activities, managing inventory and order processes, and ensuring effective communication between customers and internal teams. This is a full-time, on-site position that combines customer support, logistics coordination, and quality control to maintain product reliability and enhance overall customer satisfaction.
**Job Summary:**
As a QA & Customer Support Coordinator, you'll be responsible for:
* Coordinating customer support initiatives to ensure timely and accurate responses to inquiries
* Managing order and inventory operations, including shipping, receiving, order fulfillment, and inventory control
* Collaborating with purchasing and supplier teams to support contracts and optimize supplier management
* Supporting logistics operations through effective materials handling and stocking practices
* Facilitating communication across internal teams to improve efficiency and customer experience
* Conducting defective product analysis to identify issues and support quality assurance efforts
* Performing product repairs and providing technical support as needed
**Key Responsibilities:**
* Coordinate customer support initiatives to ensure timely and accurate responses to inquiries
* Manage order and inventory operations, including shipping, receiving, order fulfillment, and inventory control
* Collaborate with purchasing and supplier teams to support contracts and optimize supplier management
* Support logistics operations through effective materials handling and stocking practices
* Facilitate communication across internal teams to improve efficiency and customer experience
* Conduct defective product analysis to identify issues and support quality assurance efforts
* Perform product repairs and provide technical support as needed
**Essential Qualifications:**
* Quality Control, Quality Assurance, and Quality Management skills
* Strong Analytical Skills
* Excellent Communication skills
* Strong organizational and multitasking abilities
* Ability to work effectively in a team environment
* Experience in the customer support or quality management field is a plus
* Bachelor's degree in a related field is preferred
**Preferred Qualifications:**
* Experience working in a fast-paced, dynamic environment
* Knowledge of inventory management software and systems
* Familiarity with quality control and quality assurance processes
* Strong problem-solving and analytical skills
* Ability to work in a team environment and communicate effectively with internal teams and customers
**Skills and Competencies:**
* Strong attention to detail and organizational skills
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong analytical and problem-solving skills
* Ability to adapt to changing priorities and deadlines
* Strong technical skills, including proficiency in inventory management software and systems
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a QA & Customer Support Coordinator, you'll have opportunities to:
* Develop your skills and knowledge in quality control, quality assurance, and customer support
* Collaborate with cross-functional teams to improve efficiency and customer experience
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture:**
At arenaflex, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a QA & Customer Support Coordinator, you'll be part of a dynamic and collaborative team that's passionate about delivering exceptional customer experiences. Our company culture values:
* Innovation and creativity
* Collaboration and teamwork
* Customer satisfaction and loyalty
* Continuous learning and development
* Diversity, equity, and inclusion
**Compensation, Perks, and Benefits:**
At arenaflex, we offer a competitive compensation package that includes:
* A salary range of $60,000 - $80,000 per year, depending on experience
* Comprehensive benefits, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for professional development and growth
**How to Apply:**
If you're a motivated and detail-oriented individual with a passion for quality control and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers Page](https://arenaflex.com/careers). We can't wait to hear from you!