At arenaflex, we're not just an insurance agency – we're a family of related businesses dedicated to providing top-notch services to our customers. With a team spread across the country, we've been in business for over a decade, doubling our team in the past 18 months alone. Our commitment to excellence, respect, innovation, and open communication has earned us a reputation as a leader in the industry.
As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. We believe that happy employees lead to happy customers, which is why we prioritize our team members' wellbeing and provide them with the tools and support they need to succeed. Our culture is built on the values of excellence, respect, innovation, and open communication, and we're committed to creating a workplace where everyone feels valued and empowered to make a difference.
**About the Role**
As a Property and Casualty Licensed Customer Service Representative, you'll play a critical role in assisting our customers with their insurance needs. You'll work in a fast-paced inbound call center environment, using multiple programs and systems simultaneously to resolve customer inquiries and issues efficiently. Your primary responsibilities will include:
* Answering inbound calls from existing customers, using your knowledge of insurance requirements and carrier guidelines to resolve their needs quickly and effectively
* Developing and maintaining a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers
* Answering questions related to coverages, billing, and policy history
* Using a proactive approach to identify and assess customers' needs, offering our services to ensure each customer is placed best for their needs
* Creating opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies
* Resolving customer issues, processing payments, answering questions, and processing endorsements
* Maintaining an in-depth understanding of the software, products, and processes used by the organization
* Maintaining high call quality (QA) scores, process adherence, and productivity metrics
**Requirements**
To succeed in this role, you'll need:
* A resident state P&C license
* Strong attention to detail and accuracy when collecting and entering data
* Strong organizational and time management skills
* Excellent verbal and written communication skills
* Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment (preferred)
* Experience working in a high-volume and fast-paced call center environment
* Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously
* Strong reliable internet connection
* Proactive in one's own development, welcoming coaching as an opportunity to improve
* High energy and enjoyment of working in a combined team/goal-oriented environment
* Experience with named non-owner policies, understanding SR-22, and FR-44 state filings (a plus)
* Bilingual (English/Spanish), highly desired
**What You Can Expect from arenaflex**
* We'll set you up for success with a paid training period, either on-site or from home
* Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits
* An investment in our employees' professional development and growth
* On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
* The ability to work remotely without the need for relocation
* A comprehensive and highly competitive benefits package, including:
+ Dental Insurance
+ Health Insurance
+ Vision Insurance
+ 401(k)
+ Paid Holidays
+ Paid Time Off
+ Ongoing Professional Training online via Litmos
+ And more
**Why arenaflex?**
At arenaflex, we're committed to creating a workplace where everyone feels valued, empowered, and supported. We believe in the importance of equal employment opportunity and strive to make our workplace inclusive and diverse. We're proud to offer a comprehensive benefits package, ongoing professional training, and a competitive salary range.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.