At arenaflex, we're dedicated to delivering exceptional customer experiences in the pharmaceutical benefits industry. As a Pharmacy Customer Service Representative, you'll play a vital role in ensuring our members receive the best possible care and support. If you're a certified pharmacy technician with a passion for delivering empathetic customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading pharmaceutical benefits company that's committed to making a positive impact on people's lives. We're a dynamic and innovative organization that's constantly striving to improve our services and support our members. As a Pharmacy Customer Service Representative, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences.
**Job Summary**
We're seeking a highly skilled and experienced Pharmacy Customer Service Representative to join our team on a remote basis. As a Pharmacy Customer Service Representative, you'll be responsible for providing exceptional customer service to our members, handling inbound and outbound calls, and resolving issues related to pharmacy benefits, providers, and claims. If you're a certified pharmacy technician with a passion for delivering empathetic customer service, we want to hear from you!
**Key Responsibilities**
* Answer questions and handle problems regarding pharmacy benefits, provider, or claim issues
* Handle inbound calls and make outbound calls to follow up with members, providers, and pharmacies as necessary
* Spend approximately 90% of your time on the phones, providing empathetic customer service to our members
* Seek approval for overrides and prior authorizations as needed and enter them into the claims system
* Monitor pharmacy claims processing and complete data entry of member records
* Other duties or special projects may be assigned as necessary
**Essential Qualifications**
* 1+ years of experience in the pharmaceutical healthcare industry
* A pharmacy technician certification is highly preferred (inactive certifications also apply)
* 1+ year(s) of PBM or health benefits experience
* Experience in working in a high-volume call center is highly preferred
* High school diploma or equivalent
**Preferred Qualifications**
* 2+ years of experience in the pharmaceutical healthcare industry
* Experience in working with electronic health records (EHRs) and claims systems
* Strong knowledge of pharmacy benefits, provider networks, and claims processing
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet productivity standards
**Skills and Competencies**
* Strong customer service skills, with the ability to provide empathetic and supportive service to our members
* Excellent communication and problem-solving skills, with the ability to resolve complex issues
* Strong knowledge of pharmacy benefits, provider networks, and claims processing
* Ability to work in a fast-paced environment and meet productivity standards
* Strong technical skills, with the ability to navigate electronic health records (EHRs) and claims systems
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Customer Service Representative, you'll have access to a range of training and development opportunities, including:
* Ongoing training and coaching to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Access to a range of benefits and perks, including health insurance, retirement plans, and paid time off
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're a dynamic and inclusive organization that's committed to making a positive impact on people's lives.
**Compensation, Perks, and Benefits**
As a Pharmacy Customer Service Representative, you'll receive a competitive hourly rate of $18.50-$19.50 per hour, depending on your experience and qualifications. You'll also have access to a range of benefits and perks, including:
* Health insurance and retirement plans
* Paid time off and holidays
* Access to a range of training and development opportunities
* A dynamic and inclusive work environment
**Pre-screening and Application Process**
To apply for this role, please click the "Apply Online" button below. You'll be required to complete a pre-screening process, which includes:
* Background check
* Drug screening
* Clerical testing
* Interview process
**How to Apply**
If you're a certified pharmacy technician with a passion for delivering empathetic customer service, we want to hear from you! Please click the "Apply Online" button below to submit your application. If you're currently registered with CornerStone Staffing, please log in to add yourself as a candidate to this job. If you're not currently registered, please create an account to complete the application and select the Frisco branch.