**Job Summary:**
arenaflex is seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, processing transactions, and maintaining a clean and organized work environment. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding remote opportunity, we encourage you to apply for this exciting role.
**About arenaflex:**
arenaflex is a leading healthcare company that is dedicated to providing high-quality products and services to our customers. We are committed to delivering exceptional customer experiences and are seeking talented individuals who share our passion for excellence. Our remote team is a dynamic and collaborative group of professionals who are passionate about making a difference in the lives of our customers.
**Key Responsibilities:**
* Provide exceptional customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner
* Process transactions, including registering sales, collecting cash, and dispensing change as needed
* Maintain a clean and organized work environment, including counters, shelves, and stock areas
* Assist with inventory management, including checking in and pricing stock, and maintaining accurate records
* Perform tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, and filling prescriptions
* Report any medication errors to the pharmacist on duty and adhere to organization policies and procedures regarding medication errors and the Quality Improvement Program
* Handle calls that do not require individual attention from the pharmacist, including those to doctors
* Process manual claims for outside program prescription services in a timely and efficient manner, and perform other administrative tasks as assigned
* Assist with stock management activities, including ordering, unloading, checking, and storing shipments of medications
* Maintain knowledge of organization resource security methods, and record claims for distribution center overages, deficiencies, request errors, or damaged products, including Rx medications
* Ensure compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Build and maintain displays, including promotional, seasonal, and super displays, and finish resets and corrections as assigned
* Assist with the division of food items (e.g., raw foods from pre-cooked) and item placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
* Have working knowledge of store systems and store equipment
* Provide customer service in the photo area, including digital identification photo service, banner print, and creative machine, and sell of special photo items
* Take on web pick-up responsibilities (screens orders in Picture Care, handles requests (picks items), and conveys requests to clients as they arrive at the store)
* Assist with outside and inside maintenance by ensuring a perfect, clean, and deliberate store condition and appearance
* Adhere to all organization policies and procedures; maintain respectful relationships with colleagues
* Complete special tasks and other assignments as assigned
**Essential Qualifications:**
* Bachelor's degree
* Excellent communication and interpersonal skills
* Ability to work a flexible schedule, including nights and weekend hours
* Strong numerical skills, including counting, measuring, and weighing prescriptions
* Proficiency in computer skills
* Knowledge of store stock control
* PTCB certification
**Preferred Qualifications:**
* Six months of experience in a retail environment
* Previous work experience with arenaflex
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Familiarity with pharmacy systems and equipment
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong numerical skills, including counting, measuring, and weighing prescriptions
* Proficiency in computer skills
* Knowledge of store stock control
* PTCB certification
* Ability to work a flexible schedule, including nights and weekend hours
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Familiarity with pharmacy systems and equipment
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development in a dynamic and fast-paced environment
* Collaborative and supportive team environment
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture:**
* arenaflex is a remote-friendly company that offers a flexible and supportive work environment
* Collaborative and dynamic team environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25/hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!