**Join arenaflex, a leading healthcare company, in shaping the future of pharmacy services. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient experiences, ensuring seamless pharmacy operations, and promoting a culture of excellence within our team.**
**About arenaflex**
arenaflex is a dynamic and innovative healthcare company dedicated to providing high-quality pharmacy services to our communities. With a strong commitment to patient care and satisfaction, we strive to create a positive and supportive environment for our customers and employees alike. Our team of dedicated professionals is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our ranks.
**Key Responsibilities:**
* **Customer Experience:**
+ Engage customers and patients by greeting them and offering assistance with products and services.
+ Resolve customer issues and answer questions to ensure a positive customer experience.
+ Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* **Operations:**
+ Provide customers with courteous, friendly, fast, and efficient service.
+ Recommend items for sale to customers and recommend trade-up and/or companion items.
+ Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
+ Process voids, returns, rain checks, refunds, and exchanges as needed.
+ Assist customers in locating products and maintain a clean and well-merchandised store environment.
* **Pharmacy Operations:**
+ Assist pharmacists in scheduling and maintaining workflow.
+ Utilize pharmacy systems to enter patient and drug information, ensuring accuracy and compliance with regulations.
+ Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
+ Report prescription errors to the pharmacist on duty and adhere to company policies and procedures.
* **Inventory Management:**
+ Assist with inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
+ Maintain knowledge of company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
* **Additional Responsibilities:**
+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
+ Assist with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.
+ Comply with all company policies and procedures and maintain respectful relationships with coworkers.
**Essential Qualifications:**
* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state registration preferred.
* 1-2 years of experience in a pharmacy or retail environment.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Strong attention to detail and accuracy in processing prescriptions and customer transactions.
* Ability to lift up to 25 pounds and stand for long periods.
**Preferred Qualifications:**
* PTCB certification or state registration.
* Experience with pharmacy systems and software.
* Knowledge of pharmacy regulations and laws.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
**Skills and Competencies:**
* Excellent customer service skills.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Strong attention to detail and accuracy in processing prescriptions and customer transactions.
* Ability to lift up to 25 pounds and stand for long periods.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
* Opportunities for professional growth and development in a dynamic and innovative company.
* Competitive salary and benefits package.
* Recognition and rewards for outstanding performance and contributions to the team.
**Work Environment and Company Culture:**
* arenaflex is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth.
* Our team is passionate about delivering exceptional service and making a difference in our communities.
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Recognition and rewards for outstanding performance and contributions to the team.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) matching and paid time off.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!