At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a dynamic and growing organization, we're seeking a talented Part-Time Customer Service Representative to join our remote team. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! About arenaflex arenaflex is a leading provider of innovative solutions in the healthcare industry. With a strong commitment to excellence, we're dedicated to empowering our clients with cutting-edge technology and unparalleled support. Our team is comprised of talented individuals who share a passion for making a difference in the lives of our customers. As a remote Part-Time Customer Service Representative, you'll be an integral part of our team, working closely with internal and external clients, trading partners, and vendors to provide exceptional technical assistance and support. Key Responsibilities As a Part-Time Customer Service Representative, you'll be responsible for: * Answering a high volume of inbound technical phone calls in an efficient, courteous, and accurate manner * Troubleshooting, diagnosing, and resolving technical issues with high First Contact Resolution rates (FCR) * Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope * Documenting all issues, comments, and resolutions in our software system applications * Collaborating with internal teams to resolve complex issues and provide exceptional customer experiences Essential Functions * Answering a high volume of inbound technical phone calls * Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR) * Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope * Documenting all issues comments and resolutions in appropriate software system applications General Requirements * Ability to work in a fast-paced dynamic environment * Open to coaching, adaptable, and willing to try innovative approaches * Dedicated quiet workspace * Reliable high-speed internet connection required Qualifications * High school diploma, GED Certificate, or equivalency * Associate or bachelor's degree in healthcare management preferred * Minimum of two years' experience in customer service, including six months in a lower-level customer care representative role * Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred Technical Competencies * Technical expertise with specialized applications, including knowledge of hardware, software, applications, and preferred vendor systems * Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g., 837, 835, 270/271, and 276/277) preferred Behavioral Competencies * Excellent verbal communication and written documentation skills * Strong customer service skills * Ability to work in a fast-paced team environment with excellent organizational skills Career Growth Opportunities As a Part-Time Customer Service Representative, you'll have the opportunity to grow and develop your skills within our Call Center team. With a focus on performance-based incentives, you'll be motivated to excel and take on new challenges. Once you've proven successful in this role, you'll have opportunities to explore career growth throughout our organization. Work Environment and Company Culture As a remote Part-Time Customer Service Representative, you'll enjoy the flexibility of working from the comfort of your own home. With a dedicated quiet workspace and reliable high-speed internet connection, you'll be able to focus on providing exceptional customer experiences. Our company culture is built on a strong commitment to excellence, innovation, and teamwork. We're passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team. Compensation and Benefits * Hourly rate: $17.50 - $19.00 per hour, depending on experience and qualifications * Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans * Comprehensive benefits package, including: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan How to Apply If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our remote Part-Time Customer Service Representative team at arenaflex. Don't miss this opportunity to grow and develop your skills in a dynamic and growing organization. Apply Now! Apply for this job