At arenaflex, we're committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of our organization. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every arenaflex Customer.
**Job Summary:**
The People of arenaflex come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to arenaflex's Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first arenaflex Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers' trip. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.
**Responsibilities:**
* Provides friendly service to and maintains positive relationships with all internal and external Customers
* Works in a cooperative spirit to ensure the success of our Company
* Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
* Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
* Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
* Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
* Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
* Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
* Completes forms and reports as required by the Company
* Writes irregularity and complaint reports as required
* Duties may vary due to the size and organization of the station
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders
**Essential and Preferred Qualifications:**
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face to face and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and multitask
* Strong problem-solving and conflict resolution skills
* Ability to work effectively in a team environment
* Strong customer service skills and a passion for delivering exceptional customer experiences
* Ability to learn and adapt to new systems and processes
* Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career
* Opportunities for advancement to leadership roles and specialized positions
* Access to training programs and workshops to enhance your skills and knowledge
* Mentorship and coaching from experienced colleagues and leaders
* Opportunities to participate in cross-functional teams and projects
**Work Environment and Company Culture:**
* arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability
* Collaborative and supportive team culture that values diversity and inclusion
* Opportunities to work with a diverse range of customers and colleagues
* arenaflex is committed to providing a safe and healthy work environment
* arenaflex is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds and experiences
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $18.50
* Opportunities for overtime and shift premiums
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Profit-sharing contributions
* Paid time off and holidays
* Free travel on arenaflex flights for you and your eligible dependents
* Discounts on arenaflex merchandise and services
* Access to arenaflex's employee assistance program
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly. We look forward to hearing from you!