At arenaflex, we're passionate about revolutionizing the customer service experience in the music industry. As a leading virtual Contact Center outsourcing company, we're dedicated to providing exceptional support to fans worldwide. We're now seeking a highly skilled and enthusiastic Part-Time Chat Customer Service Agent to join our dynamic team.
**About arenaflex**
arenaflex is a full-service virtual Contact Center outsourcing company built FOR The People! Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're committed to maintaining this unique work environment. We believe in creating a fun, supportive, and inclusive culture that fosters growth and success for our team members.
**Join the arenaflex Family**
If you're a music enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity. As a Part-Time Chat Customer Service Agent, you'll play a vital role in providing top-notch support to fans via ticketing, including purchasing merchandise, password resets, website assistance, and troubleshooting.
**Responsibilities**
As a Part-Time Chat Customer Service Agent, your key responsibilities will include:
* Expressing genuine empathy and concern for customers' issues and addressing them as if they were your own
* Answering, evaluating, and prioritizing requests from customers having questions or experiencing problems with services or products
* Identifying high-risk customer situations and escalating them appropriately without hesitation
* Keeping up with multiple chats at a time and accurately documenting all required information and chat details in the ticketing system
* Responding to and resolving open issues in an appropriate timeframe
* Identifying trends related to systems, platforms, and/or customers and escalating them to management
* Multi-tasking using multiple systems and skillfully changing from one task to another without loss of efficiency or composure
* Maintaining punctuality and attendance at all scheduled times and remaining positive and professional in all customer interactions
* Flexibility to cross-train as requested and adapt to changing client needs and workflow
**Qualifications**
To succeed in this role, you'll need:
* A LOVE of music, with a focus on Pop and Country genres
* 3-5 years of call center chat experience, with technical experience strongly preferred (Zendesk experience is a definite plus)
* Ability to type 30 wpm with 90% accuracy or above consistently
* Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms
* Excellent grammar, with the ability to use lingo when necessary
* Previous work-from-home experience preferred
* Understanding of contact center support metrics and ability to implement actions for improvement
* A High School Diploma or equivalent
**Hardware/Software Requirements**
To ensure a seamless experience, you'll need:
* Your own computer (laptop or desktop) with a processor of more than 4 cores
* 8GB of RAM on Windows 10 or higher / 10 64 bits
* A screen resolution of 1280x768 or higher, with dual monitors required
* A USB headset
* Up-to-date antivirus software installed on the platform, with a recent scan completed
* Hardwired to a router
* Firewall enabled
**Job Type and Schedule**
This is a Part-Time + On-Call position, with a guaranteed 25 hours per week. Shifts may vary between 9:00am-6:00pm EST, with flexibility to work up to 40 hours per week based on client needs and workflow. Shifts are typically between 4-8 hours long.
**Pay and Benefits**
As a 1099 contract employee, you'll receive $18.00 per hour. Benefits include:
* Work-from-home flexibility
* Opportunity to work in the music industry
* Potential for career growth and development
**Experience Level and Work Setting**
This role requires 3-5 years of experience and is a remote position.
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for music and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
**Join the arenaflex Team**
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth and success for our team members. If you're passionate about music and customer service, we invite you to join our dynamic team and be a part of our mission to revolutionize the customer service experience in the music industry.