At arenaflex, we're revolutionizing the way organizations approach security awareness training and simulated phishing. As a leading provider of the world's largest security awareness training platform, we empower tens of thousands of organizations worldwide to make smarter security decisions every day. Our commitment to radical transparency, extreme ownership, and continuous professional development has earned us numerous prestigious awards, including being ranked as a best place to work for women, millennials, and in technology for four years in a row by Fortune. We're proud to be certified as a "Great Place To Work" in 8 countries and strive to create a welcoming workplace that encourages all employees to be themselves.
As a remote Order Management Specialist at arenaflex, you'll play a vital role in ensuring the accuracy and quality of every invoice, processing purchase orders and quotes, and providing exceptional customer service. If you're a detail-oriented, organized, and communicative individual with a passion for administrative work, we want to hear from you!
**Responsibilities:**
As an Order Management Specialist, you'll be responsible for:
* Reviewing and validating all order paperwork submitted to ensure completeness and accuracy
* Reviewing contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
* Providing customers with access to the arenaflex console
* Quality checking invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
* Uploading Tax Certificates
* Responding to all emails from customers related to access to the console and billing, or routing correspondence accordingly
* Entering and processing all incoming orders accurately and timely
* Adding single courses to consoles
* Creating Multi Tenant consoles for customers with child accounts
* Moving clients under their MSPs Bulk console
* Applying presale payments to invoices
**Minimum Qualifications:**
* High School diploma or GED
* Experience with Gmail and Google Docs
* Experience with MS Office (Word and Excel)
* Experience with web browsers (Chrome, Internet Explorer, etc.)
* Fluent in multiple languages preferred
* Strong verbal and written communication skills
* Excellent time management and organization skills
**Essential Skills and Competencies:**
* Attention to detail and accuracy in processing orders and invoices
* Strong communication and interpersonal skills to effectively interact with internal and external customers
* Ability to work independently and as part of a remote team
* Proficiency in Google Suite and Microsoft Office
* Strong organizational and time management skills to meet deadlines and prioritize tasks
* Ability to learn and adapt to new systems and processes
**Preferred Qualifications:**
* Experience in a similar role or industry
* Knowledge of security awareness training and simulated phishing platforms
* Familiarity with arenaflex's products and services
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we believe in continuous professional development and offer various opportunities for growth and learning. As an Order Management Specialist, you'll have access to:
* Regular training and development programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment that encourages innovation and creativity
* Flexible work arrangements and remote work options
**Work Environment and Company Culture:**
At arenaflex, we strive to create a welcoming and inclusive workplace that encourages all employees to be themselves. Our company culture is built on radical transparency, extreme ownership, and continuous professional development. We offer a relaxed dress code, flexible work arrangements, and a fun and engaging work environment that includes team lunches, trivia competitions, and local outings.
**Compensation, Perks, and Benefits:**
We offer a competitive base pay of $17.50/hr, as well as various benefits and perks, including:
* Company-wide monthly bonuses
* Employee referral bonuses
* 401k matching (US)
* Fully paid medical insurance (US)
* Open and generous paid time off (length varies by country)
* Parental leave (length varies by country)
* Adoption assistance
* Tuition reimbursement
* Certification reimbursement
* Certification completion bonuses
* Gym benefits
* Relaxed dress code
**How to Apply:**
If you're a motivated and detail-oriented individual with a passion for administrative work, we want to hear from you! Please submit your application by 5/29/2024. We're an equal opportunity employer and welcome applications from diverse candidates.
Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at arenaflex are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.arenaflex.com/careers/request-accommodation.
No recruitment agencies, please.
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