Unlock a fulfilling career in healthcare customer service with our forward-thinking organization, arenaflex! As a Medicare Population Health Customer Service Representative, you will play a vital role in delivering exceptional support to our Medicare customers, driving success through your diverse skillset, and enjoying a hybrid work environment that balances remote and in-office time. With a competitive salary and opportunities for growth, this 4-month contract position (with possible extension) offers a unique chance to make a meaningful impact in the lives of our customers.
**About arenaflex**
arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers through exceptional service and support. Our team is passionate about delivering high-quality care and making a positive impact in the healthcare industry. As a Medicare Population Health Customer Service Representative, you will be part of a dynamic team that is committed to excellence and customer satisfaction.
**Job Responsibilities**
As a Medicare Population Health Customer Service Representative, you will be responsible for:
* Conducting telephonic outreach to Medicare customers to complete health screenings and educate them on plan benefits, addressing gaps in care and promoting overall well-being.
* Collaborating with internal teams to ensure seamless hand-offs to care teams, documenting all interactions for regulatory review and maintaining accurate records.
* Assisting customers with scheduling medical appointments, connecting them to case management and community resources, and escalating concerns or issues as needed.
**Key Performance Indicators**
* Achieve high customer satisfaction ratings through exceptional service and support.
* Meet or exceed performance metrics for health screenings, plan benefit education, and care coordination.
* Develop and maintain strong relationships with internal teams and external partners.
* Stay up-to-date on regulatory requirements and industry best practices.
**Required Skills & Qualifications**
To be successful in this role, you will need:
* Exceptional written and verbal communication skills, with an empathetic attitude and ability to build strong relationships with customers.
* Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups, with a strong attention to detail.
* Ability to handle multiple tasks, prioritize, and develop action plans, with a focus on delivering high-quality results in a fast-paced environment.
* Knowledge of healthcare and regulatory requirements, with an emphasis on Medicare and a preferred background in managed care, health services, or population management.
**Education & Experience**
* High school diploma required, with a preferred college degree in a related field.
* At least 1 year of experience in managed care or a related healthcare field, with a preferred 1+ years of experience involving telephone contact and process management.
**Preferred Qualifications**
* Experience working in a hybrid work environment.
* Certification in a related field, such as Certified Medical Assistant (CMA) or Certified Health Education Specialist (CHES).
* Bilingual or multilingual skills.
**Skills & Competencies**
To succeed in this role, you will need:
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* Strong attention to detail and organizational skills.
* Ability to adapt to changing priorities and deadlines.
* Strong analytical and problem-solving skills.
**Career Growth Opportunities & Learning Benefits**
As a Medicare Population Health Customer Service Representative, you will have opportunities to:
* Develop your skills and knowledge in healthcare and customer service.
* Work with a dynamic team that is passionate about delivering high-quality care.
* Participate in ongoing training and professional development opportunities.
* Take on new challenges and responsibilities as you grow in your career.
**Work Environment & Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Medicare Population Health Customer Service Representative, you will enjoy:
* A hybrid work environment that balances remote and in-office time.
* A competitive salary and benefits package.
* Opportunities for growth and professional development.
* A dynamic and supportive team environment.
**Compensation, Perks, & Benefits**
As a Medicare Population Health Customer Service Representative, you will receive:
* A competitive salary of $17/hour on W2.
* Opportunities for overtime and bonuses.
* A comprehensive benefits package, including medical, dental, and vision insurance.
* Paid time off and holidays.
* A 401(k) retirement plan with company match.
**How to Apply**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!