At arenaflex, we're dedicated to delivering exceptional patient care and support through our innovative medical billing and claims investigation services. As a leading provider of medical billing and revenue cycle management solutions, we're seeking an experienced Medical Customer Service Representative to join our remote team in Des Moines, IA. If you're a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic and forward-thinking company that's passionate about revolutionizing the medical billing and claims investigation industry. With a strong commitment to patient care and satisfaction, we're dedicated to providing our clients with innovative solutions that drive revenue growth and improve operational efficiency. Our team is comprised of experienced professionals who share a common goal: to deliver exceptional results and exceed our clients' expectations.
**Job Summary**
As a Medical Customer Service Representative at arenaflex, you'll play a critical role in helping patients understand their financial responsibilities and resolving outstanding balances. You'll work closely with patients to establish payment plans, update insurance coverage, and provide customer support as a member of our client's business office. This is an exciting opportunity for someone seeking experience in medical billing and complex claims investigation.
**Key Responsibilities**
* Help patients understand financial responsibility in a helpful and non-threatening manner
* Take inbound and make outbound calls to patients regarding outstanding balances
* Meet or exceed established metric goals
* Follow established procedures to resolve patient account balances:
+ Identify consumer payment plans
+ Utilize call scripts provided
+ Set up consumer payments over the phone
+ Document all conversations electronically on company and/or client systems
* Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
* Provide information to Client Services as needed
* Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
**Minimum Requirements**
* High School Diploma or equivalent
* Must be willing to submit for a background check
* Characterize high integrity
* Excellent interpersonal, verbal, and written communication skills
**Preferred Qualifications**
* Able to work successfully in a fast-paced environment
* Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
* Experience with medical billing/claims processing
* Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
* Time management and sound decision-making skills
* Have a positive attitude and demonstrate teamwork
* Strong organizational and problem-solving skills
* Provide excellent customer service in a variety of situations, including those that escalate
* Able to use strong attention to detail and data management skills
**Work Environment and Company Culture**
As a remote employee at arenaflex, you'll enjoy a flexible and supportive work environment that allows you to work from the comfort of your own home. Our comprehensive training program will ensure your success in this role, and our positive and supportive team culture will make you feel valued and appreciated. We're committed to providing our employees with a stable and secure work environment, and we offer a range of benefits and perks to support your physical and mental well-being.
**Compensation and Benefits**
* Competitive salary range: $15-$17 per hour based on experience
* Full comprehensive Paid Training Program (3+ weeks)
* Medical, Dental, and Vision insurance
* HSA and FSA available
* 401(K) plans with company match
* PTO and Paid holidays
* Employer-paid life insurance and long-term disability
* Internal company growth
* Steady work schedule
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
**Job Type**
Full-time
**Schedule**
* Full-time (8-hour shift)
* Monday – Friday
* Must be available between 7:00-5:00 CST