At arenaflex, we believe that excellent data and insights are at the heart of every good business decision. As a Manager of Customer Data Analytics, you will lead our organization towards data-driven decision-making that drives business success. In this role, you will lead a team of data professionals in producing digital insights for key audiences, creating meaningful data visualizations, and developing data-driven strategies.
About arenaflex
arenaflex is a leading global logistics and transportation company that is committed to delivering exceptional customer experiences. Our company is built on a foundation of innovation, customer-centricity, and a passion for excellence. We are constantly seeking talented individuals who share our vision and values to join our team and contribute to our success.
Job Summary
We are seeking an experienced Manager of Customer Data Analytics to lead our customer services division in developing and executing a global data strategy that drives customer interaction support, customer segmentation, personalization, and overall customer relationship management (CRM) capabilities. As a key member of our team, you will be responsible for developing and executing a world-class digital analytics strategy, managing and mentoring a team of digital data professionals, and collaborating with cross-functional teams to drive business success.
Responsibilities
As a Manager of Customer Data Analytics, your key responsibilities will include:
* Developing and executing a world-class digital analytics strategy that drives business success
* Managing and mentoring a team of digital data professionals, fostering a culture of thought leadership and actionable insights
* Leading the team in the collection, analysis, and visualization of digital data from multiple sources
* Developing actionable insights and recommendations to improve the effectiveness and revenue of digital products
* Collaborating with cross-functional teams to stakeholders have critical data streams
* Creating and maintaining best-in-class balanced dashboards and reports, ensuring accuracy and relevance
* Conducting statistical and quantitative analysis, including predictive modeling to drive decision making
* Communicating findings and recommendations to stakeholders through clear and compelling presentations and reports
* Staying updated on the latest analytics tools, trends, and technologies and pushing to continuously improve processes
* Exploring machine learning models to solve critical business problems and optimize processes
* Performing other duties as assigned
Key Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:
* Proven leadership skills with experience in managing and mentoring a team of data professionals
* Proficiency in analytics tools like SQL, Adobe Analytics, Power BI, Python, Databricks, and Amplitude
* Advanced quantitative and statistical skills with experience in conducting statistical and quantitative analysis
* Superior problem-solving skills as well as the ability to act on ideas autonomously
* Excellent communication and leadership skills, with the ability to influence and engage stakeholders at all levels
* Prior experience leading an insights and analytics team
* Experience with machine learning and AI tools
* Advanced modeling skills
* Experience automating manual data processes
* Strong organization and documentation skills
* Growth and innovation focused for continuous improvement
Education and Experience
* Bachelor’s Degree/equivalent in business, finance, statistics, engineering or related quantitative discipline
* Minimum of 5 years of experience in business analysis, financial analysis, computer modeling or simulation, and professional planning
* More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience
Work Environment and Culture
As a Manager of Customer Data Analytics at arenaflex, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of innovation, customer-centricity, and a passion for excellence. We offer a comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement.
Compensation and Benefits
We offer a competitive compensation package, including a base salary range of $9,208.38/month - $16,575.08/month, depending on experience and location. In addition to a comprehensive benefits package, you will also have opportunities for career growth and professional development.
How to Apply
If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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