At arenaflex, we're committed to serving society with superior quality, and we're looking for talented individuals to join our team. As a valued teammate, you'll be part of a larger mission to provide exceptional service and quality to our customers. We believe in championing all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses.
**About arenaflex**
arenaflex is a leading global tire and rubber company with a rich history of innovation and excellence. Headquartered in Nashville, Tennessee, and a subsidiary of arenaflex Corporation in Japan, we develop, manufacture, and market a wide range of products to address the needs of various customers and industries. Our commitment to quality, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry.
**Job Category**
Customer Support
**Position Summary**
We're seeking an experienced LSCM Sales Customer Support Specialist to manage support for our authorized independent US and Canadian dealers and company-owned locations in the Commercial Division. As a key point of contact for customers and field sales representatives, you'll be responsible for providing order management services, developing solutions for timely resolution of issues, and ensuring fulfillment of pre-established standards and policies to achieve customer satisfaction. This role requires critical analysis of the fulfillment process, including assessing product availability, determining estimated dates of order fulfillment, and communicating to drive results and long-term solutions to meet customer needs.
**Responsibilities**
* Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions
* Handle multiple priorities and work in a fast-paced team environment
* Monitor & track orders to ensure delivery requirements and shipments are being met to the customers' satisfaction
* Evaluate situations and determine the best path of resolution
* Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative
* Leverage networks and resources available when problems arise to find effective and innovative solutions that maintain relationships without negatively affecting business results
* Manage new product launches to increase speed to market and ensure smooth transition
* Responsible for learning, effectively using, and coaching others on marketing programs and selling tools (Salesforce, customer portal)
* Other duties as assigned
**Minimum Qualifications**
* High School diploma with relevant experience and/or a minimum of 2-3 years customer support experience in a call center or like environment
* Must have excellent problem-solving skills
* SAP experience is a plus
* Salesforce experience is a plus
* Detail-oriented and organized
* Team player who leads by example
**Preferred Qualifications**
* Bachelor's degree in Business Administration, Marketing, or related field
* Experience in a similar role in the tire and rubber industry
* Knowledge of LSCM (Logistics, Supply Chain Management) principles and practices
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
* Comprehensive training and development programs
* Access to cutting-edge technology and tools
* A diverse and inclusive work environment
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team members are passionate about delivering exceptional service and quality to our customers, and we're looking for individuals who share this commitment.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer. We are committed to considering all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.