At arenaflex, we're on a mission to revolutionize the way we connect with customers and deliver exceptional experiences. As a key member of our remote customer support and sales team, you'll play a vital role in shaping the future of customer engagement. If you're a motivated and results-driven individual with a passion for delivering top-notch customer service, we want to hear from you.
**About arenaflex**
arenaflex is a dynamic and innovative company that's pushing the boundaries of what's possible in the world of entertainment and events. With a commitment to excellence and a passion for creativity, we're constantly seeking new ways to delight our customers and exceed their expectations. As a live chat agent at arenaflex, you'll be part of a talented team that's dedicated to making a lasting impact in the industry.
**Key Responsibilities**
As a live chat agent at arenaflex, you'll be responsible for:
* Ensuring all agent vendors understand and execute the sales strategy and set sales goals for the agent vendors
* Working in an integrated manner with property management to understand demographics, branding, and booking objectives
* Assisting the booking team in sharing information with Contract Managers for various venues, including drafting, tracking, and summarizing deal points
* Serving as the company's liaison to the talent and coordinating the flawless execution of the audition process
* Performing tasks that require standing and/or moving at a fast pace for periods of up to eight hours
* Creating and managing reports and spreadsheets as needed to track various booking and scheduling activities
* Preparing orders to replenish stock at the bar to pre-determined par levels
* Providing day-to-day support of all event scheduling and booking functions, including pro formas, offers, tour histories, event-related contracts, and post-event summaries
* Hosting industry and civic leaders at world-class events
* Maintaining the agent channel portfolio effectively to avoid potential conflicts with other sales team members
* Ensuring the sales team's understanding of new products and providing product feedback
* Motivating a team of sales professionals to meet or exceed sales goals
* Achieving or exceeding planned sales budget for the agent channel by training, motivating, and monitoring all agent vendors
* Maximizing sales opportunities, ensuring high-quality product delivery, and customer service
* Assisting in finding, securing, and on-boarding outside vendors to perform in the park or at special events
* Navigating in, on, or around scenic elements associated with specific shows and acts in potentially dark and restricted spaces
**Essential Qualifications**
To succeed as a live chat agent at arenaflex, you'll need:
* 1-2 years of experience in customer support, sales, or a related field
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and colleagues
* Strong problem-solving skills, with the ability to think critically and creatively
* Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously
* Ability to work independently, with minimal supervision
* Strong attention to detail, with a focus on accuracy and quality
**Preferred Qualifications**
While not required, the following qualifications would be a plus:
* Experience working in the entertainment or events industry
* Knowledge of sales strategies and tactics
* Experience with customer relationship management (CRM) software
* Certification in customer service or sales
* Experience working in a remote or virtual environment
**Skills and Competencies**
To succeed as a live chat agent at arenaflex, you'll need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Strong problem-solving and critical thinking skills
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong organizational and time management skills
* Ability to work independently, with minimal supervision
* Strong attention to detail, with a focus on accuracy and quality
* Ability to adapt to changing priorities and deadlines
* Strong analytical and technical skills, with the ability to learn new software and systems quickly
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a live chat agent, you'll have access to:
* Ongoing training and development opportunities, including workshops, webinars, and online courses
* Mentorship and coaching from experienced colleagues
* Opportunities for advancement and career growth, including promotions and new roles
* A dynamic and supportive work environment, with a focus on collaboration and teamwork
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that's committed to creating a positive and inclusive work environment. As a live chat agent, you'll be part of a talented team that's passionate about delivering exceptional customer experiences. Our company culture is built on the following values:
* Excellence: We strive for excellence in everything we do, from customer service to sales to event production.
* Innovation: We're constantly seeking new ways to innovate and improve our products and services.
* Collaboration: We believe in the power of teamwork and collaboration to achieve our goals.
* Customer focus: We're committed to delivering exceptional customer experiences that exceed our customers' expectations.
* Fun: We believe that work should be fun and enjoyable, and we strive to create a positive and inclusive work environment.
**Compensation, Perks, and Benefits**
As a live chat agent at arenaflex, you'll enjoy a competitive compensation package, including:
* $18-$30 per hour, depending on experience and qualifications
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for advancement and career growth, including promotions and new roles
* Ongoing training and development opportunities, including workshops, webinars, and online courses
* A dynamic and supportive work environment, with a focus on collaboration and teamwork
**How to Apply**
If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you. To apply, please submit your resume and a cover letter to [insert contact information]. We look forward to speaking with you soon!