At arenaflex, we are a dynamic and innovative company that prides itself on delivering exceptional customer experiences and providing top-notch products to our clients. As a key member of our team, the Inside Sales and Customer Service Representative will play a vital role in ensuring the smooth operation of our order management process, building strong relationships with our customers, and providing unparalleled post-sale support.
**Job Summary:**
We are seeking an experienced and highly motivated Inside Sales and Customer Service Representative to join our team at arenaflex. This is a direct hire opportunity that offers a unique blend of remote work flexibility and on-site collaboration in our Waukegan office. As a key member of our team, you will be responsible for managing customer orders, resolving issues, and providing exceptional customer service. If you are a results-driven individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
As an Inside Sales and Customer Service Representative at arenaflex, you will be responsible for the following key areas:
### Order Management
* Review, validate, and process customer orders with accuracy, ensuring all steps in the process are followed.
* Review customer-specific order directions and ensure they are adhered to.
* Keep customers informed of any issues affecting on-time receipt of product.
* Suggest product alternatives as appropriate.
* Understand order-processing requirements of all Sales Agencies/Reps within your territory.
* Review open and past due orders each day, working with customers, shipping, and credit departments as necessary.
* Initiate "New Customer" paperwork and collaborate with the Credit Manager and Sales Rep to obtain all necessary information to ensure smooth processing of the account and pending order.
* Initiate Credit Card Orders as well as "Sample Order" and New Item Set Up requests in the Access database.
### Customer Relations
* Serve as the primary point-of-contact for all customer issues, providing professional, courteous, and efficient service.
* Support Sales Rep Agencies within your assigned territory.
* Develop a comprehensive understanding of the technical aspects of our products and their features and benefits.
### Post Sale Support
* Resolve customer satisfaction issues and ensure strong proactive communications with the customer until the issue is resolved.
* Assist all Sales Reps in your territory with after-sale problems and solutions.
* Research order/invoice information and coordinate any returns, replacements, or credits.
**Requirements:**
To be successful in this role, you will need to possess the following qualifications and skills:
### Experience and Education
* 3-4 years of experience in fast-paced customer service or inside sales within a company that produces or sells durable goods in a business-to-business setting.
* High School Diploma required.
* Well-organized, logical problem solver with excellent follow-up skills.
* Ability to work in a busy work environment with multiple tasks and priorities simultaneously in a team-oriented structure.
* Excellent verbal and written communication skills.
* Experience with database software/ERP systems and moderate Excel skills.
* Experience in the Lighting Industry is a plus.
### Skills and Competencies
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment with multiple priorities.
* Strong organizational and time management skills.
* Proficiency in database software/ERP systems and Excel.
* Ability to build strong relationships with customers and internal stakeholders.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we are committed to the growth and development of our employees. As an Inside Sales and Customer Service Representative, you will have opportunities to:
* Develop your skills and knowledge in customer service, sales, and order management.
* Collaborate with cross-functional teams to drive business results.
* Participate in training and development programs to enhance your skills and career prospects.
* Contribute to the success of our company and make a meaningful impact on our customers.
**Work Environment and Company Culture:**
At arenaflex, we pride ourselves on creating a dynamic and inclusive work environment that fosters collaboration, innovation, and growth. As an Inside Sales and Customer Service Representative, you will be part of a team that values:
* Open communication and transparency.
* Collaboration and teamwork.
* Continuous learning and development.
* Diversity and inclusion.
* Work-life balance.
**Compensation, Perks, and Benefits:**
We offer a competitive compensation package, including:
* Competitive salary.
* Comprehensive benefits package.
* Paid time off and holidays.
* Opportunities for professional growth and development.
* Recognition and rewards for outstanding performance.
**Pre-Employment Screening:**
As a condition of employment, all candidates will be required to undergo a pre-employment screening, including a drug test and background check.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.
**How to Apply:**
If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].