Join arenaflex in shaping the future of e-commerce and customer satisfaction Are you a seasoned technical professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking an experienced Full Stack Technical Account Manager to drive post-launch success for our innovative e-commerce solutions, including Amazon Buy with Prime and Multi-Channel Fulfillment (MCF) products. About arenaflex arenaflex is a leading e-commerce company that enables every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Our vision is to revolutionize the way people shop, and we're looking for talented individuals like you to join our team. With a focus on innovation, customer satisfaction, and operational excellence, we're committed to empowering our merchants to succeed and deliver best-in-class experiences to their customers. Key Responsibilities As a Full Stack Technical Account Manager, you will be responsible for driving post-launch success for our e-commerce solutions. Your key responsibilities will include: ### Post-Launch Support * Serve as the primary technical contact for merchants post-launch, ensuring smooth adoption and integration of Buy with Prime and Multi-Channel Fulfillment products. * Provide technical guidance and troubleshooting support to address issues related to API integrations, order management, and performance optimization. * Monitor merchant implementations to identify and proactively address potential roadblocks. ### Post-Launch Customer Success Management * Partner with Account Management team to understand their business needs and tailor technical solutions to meet their objectives. * Conduct regular account reviews, sharing performance insights, and best practices to improve operational efficiency. ### Technical Expertise * Act as a subject matter expert for Buy with Prime and MCF, staying up-to-date on new features, functionalities, and industry trends. * Support cross-functional teams by sharing technical knowledge and creating detailed documentation, FAQs, and training materials for internal and external stakeholders. ### Process Improvement * Identify opportunities to streamline onboarding, integration, and support processes for merchants. ### Rotational On-Call Availability * Required for critical systems support. About the Team Our team is passionate about delivering exceptional customer experiences and empowering our merchants to succeed. We're a collaborative and innovative team that thrives in fast-paced environments. If you're a motivated and customer-focused individual who is passionate about e-commerce and technical solutions, we'd love to hear from you! Essential Qualifications * Bachelor's degree in Computer Science, Information Systems, or a related technical field. * 5+ years working with external customer-facing or similar roles. * Proven ability to troubleshoot technical issues, analyze data, and deliver actionable insights. * Ability to explain technical concepts to non-technical stakeholders. * Experience managing multiple accounts and priorities in a fast-paced environment. Preferred Qualifications * Strong understanding of APIs, e-commerce platforms, and fulfillment operations. * Familiarity with Amazon Web Services (AWS), Buy with Prime, and Multi-Channel Fulfillment solutions. * Passion for delivering exceptional customer experiences and enabling merchant success. * Ability to work cross-functionally and influence teams without direct authority. Work Environment and Company Culture arenaflex is an equal opportunity employer and offers a dynamic and inclusive work environment. We're committed to empowering our employees to deliver exceptional results for our customers. If you're a motivated and customer-focused individual who is passionate about e-commerce and technical solutions, we'd love to hear from you! Compensation and Benefits arenaflex offers a competitive compensation package, including a base salary ranging from $108,900/year in our lowest geographic market up to $188,200/year in our highest geographic market. In addition to a full range of medical, financial, and/or other benefits, we also offer equity, sign-on payments, and other forms of compensation as part of a total compensation package. How to Apply If you're a motivated and customer-focused individual who is passionate about e-commerce and technical solutions, we'd love to hear from you! Please submit your application via our internal or external career site. We can't wait to hear from you! Equal Opportunity Employer arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a diverse and inclusive work environment that empowers our employees to deliver exceptional results for our customers. Accommodations for Applicants with Disabilities If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Los Angeles County Applicants Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job