**Join arenaflex, a global leader in customer experience and technology, as we revolutionize the automotive industry with innovative solutions and exceptional customer service.**
**About arenaflex**
arenaflex is a world-renowned company that has been recognized for its culture, diversity, leadership, and innovation. We help the world's best brands improve their businesses and better connect with their customers. arenaflex is growing, and we are looking for talented, compassionate individuals who share our passion for providing exceptional experiences.
**Job Summary**
We are seeking an experienced Full Stack Spanish Bilingual Automotive Customer Service Advisor to join our team. As an Advisor, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, as well as through the internet. Your strong desire to help customers will allow you to address customer service issues and non-routine problems regarding our client's products or services.
**Key Responsibilities**
As an Automotive Advisor on the Team at arenaflex, you will:
* Answer all incoming customer phone calls within quality standards
* Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions)
* Answer detailed product questions on the brand, current nameplates, and their performance capabilities
* Define consumer needs by asking relevant CRM / Product questions
* Select fulfillment items
* Complete price and equips statements for consumers
* Locate dealers following standard dealerization rules
* Categorize callers and offer appropriate Touch point (i.e. warm transfers to a dealer)
* Provide website navigation assistance to consumer-oriented brand sites
* Escalate outstanding issues
* Provide Goodwill to customers on behalf of the client within the client guidelines
* Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported
* Preferably has sales or marketing background with ability to build rapport with consumers over the phone
* Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
* As required, call consumers to invite them to attend events
* Follow critical elements of the arenaflex Call and File handling process
* Stay current with Center procedures, product information, and online resource tools
* Appropriately managing customer complaints from initial call to resolution
**Who You Are**
As an Automotive Customer Advisor, your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:
* High school diploma with 6 plus months of customer service experience preferred
* Courteous with strong customer service orientation
* Ability to effectively communicate, both written and verbally
* Ability to learn including strong problem-solving skills
* Dependable with proficient attention to detail
* Able to rotate shifts, as needed
* A passion for helping others
**What's in it for you?**
We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:
* Opportunities for performance incentives
* The opportunity to work at home
* Equipment provided
* Team Appreciation Day
* Customer Service Week
* World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
* Wellness activities
* Events that celebrate Diversity, Equity, and Inclusion
* Paid training
* US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member.
* The opportunity to shine in and grow your career with clear paths for development – we invest in you!
* Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
* Mentorship programs to help you create the strong foundation to a rewarding career.
* Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
* Trained wellness partners to support you as well as wellness training opportunities.
* The satisfaction of helping others every day
* Referral bonuses
* Perks and benefits
* A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with.
**Why arenaflex?**
* We are a global leader in customer experience and technology
* We offer a dynamic and supportive work environment
* We invest in our people and teams for ongoing personal and career development
* We provide opportunities for performance incentives and career growth
* We celebrate diversity, equity, and inclusion
* We are committed to making a positive impact in our communities and the world
**How to Apply**
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call arenaflex home.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
English: [insert link]
Spanish: [insert link]
**Accommodation Request**
If you wish to request a reasonable accommodation, please click here: [insert link]
**Apply Now**