**Experienced Full Stack Network Support Analyst – Remote Work Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we approach network support. As a seasoned Network Support Analyst, you'll be at the forefront of this movement, ensuring seamless connectivity and minimal downtime for our business operations. If you're passionate about delivering exceptional customer service, troubleshooting complex network issues, and staying ahead of the curve in network technologies, we want to hear from you. **About arenaflex** arenaflex is a leading retail company that's been a household name for decades. Our commitment to providing high-quality products and services has earned us a loyal customer base, and we're constantly innovating to stay ahead of the competition. As a remote Network Support Analyst, you'll be part of a dynamic team that's dedicated to delivering exceptional results in a fast-paced, ever-changing environment. **Key Responsibilities** As a Network Support Analyst at arenaflex, you'll be responsible for: * Designing and implementing Cisco hardware solutions to meet our business needs * Auditing and processing Network Trucks satisfaction demands to ensure timely resolution * Supporting and cycling Network Trucks project tasks to minimize downtime * Attending regular training sessions to stay up-to-date with the latest network technologies and best practices * Troubleshooting ITIL/Trucks episode, issue, change, information, and request processes to identify and resolve network issues * Suggesting or implementing enhancements for group cycles and strategies to improve efficiency and productivity * Maintaining comprehensive, accurate, and complete occurrence documentation to facilitate communication with stakeholders * Providing guidance and direction to customers, teams, and other support personnel on day-to-day activities, project drives, sending exercises, and support issues * Building and maintaining positive, collaborative, and effective relationships with colleagues and stakeholders * Responding to clients by identifying issues, investigating replies, and directing clients through restorative advances * Providing essential technical support and ensuring consistency with established rules and methods for monitoring performance * Fixing issues in LAN foundation, testing, and designing software * Assessing network performance to improve the network * Planning upgrades and support without disrupting business workflow * Providing technical guidance and network framework training to colleagues * Working with vendors to obtain required equipment for networks and frameworks * Identifying, analyzing, and resolving network transmission and exchanging framework issues while minimizing impact on customer service * Distinguishing between primary and secondary network failures * Working the Network Support occurrence line, including opening, focusing on, investigating, following-up, advising, heightening, imparting, reporting, and pulling in extra assets depending on the situation for episode goal * Answering and contributing to Network Support hotline calls to support end-users and minimize business disruption * Answering Network Support email requests and demands * Working out Network Support proactive everyday assignment list * Delegating assigned tasks in Smartsheet * Leading and participating in weekly team meetings * Opening and screening Cisco TAC cases on faulty Cisco hardware and seeing the entire way * Reviewing and supervising corporate office data storerooms **Essential Qualifications** * At least 1-year experience in a support-related field or 1-year organization experience with network training * Fundamental understanding of Ethernet, Fiber, Casing Transfer, AVPN, ISDN, Committed IP, and Steering conventions * Fundamental knowledge of network equipment and software, including switches, routers, and wireless controllers * Fundamental understanding of subnetting, VLANs, and network geography * Excellent written/verbal communication skills, phone behavior, and customer service skills * High-level skills in investigation and analysis with episodes and issues * Experience or understanding of ITIL/Trucks episode, issue, change, information, and request processes * Demonstrated strong work ethic and positive, mature, professional demeanor * Self-motivated and able to work independently with minimal oversight * Process-oriented, understands the benefits of processes, and the need for consistency * Ability to explain or convey technical terms to non-technical audiences * Effectively searches for, suggests, or implements enhancements for group cycles and methods * Able to function well under pressure and within time constraints * Imaginative, inventive, and very responsive with a strong desire to keep moving * Cooperative person and work collaboratively with others sharing ideas, teaming up, and eventually putting group objectives first * Demonstrated strong association skills to comply with tight time constraints * A solid understanding of Google Suite * Infrequent travel may be required * Willing to support off-hours fill-in as required, including weekends, holidays, and day-in and day-out on standby liabilities on a rotational basis **Preferred Qualifications** * At least 1-year Costco warehouse/distribution center experience * Good understanding of Costco business warehouse and hardware * Essential knowledge of Network monitoring tools to aid issue detection and resolution * Reading up for or have CCNA certification * Networking degree * ITIL Foundation Certification * Knowledge of pre-scripting languages (Python, Google Applications Content, etc.) **Required Documents** * Initial Letter * Resume * California candidates, please click here to review the Costco Candidate Security Notice. **Compensation and Benefits** We offer a comprehensive package of benefits, including: * Paid time off * Medical benefits - clinical/dental/vision/portable hearing assistant/drug store/conduct wellbeing/representative help * Medical services repayment account * Dependent care assistance plan * Temporary disability and long-term disability insurance * AD&D insurance * Life insurance * 401(k) * Stock purchase plan to qualified employees **How to Apply** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service and troubleshooting complex network issues, we want to hear from you. Apply now to join our dynamic team as a Network Support Analyst at arenaflex. For more such jobs, please click here!