**Job Summary:**
arenaflex is seeking a highly energetic, objective-oriented, and connected Senior Client Support Supervisor to join our Pharmacy Healthcare Client Care Team. This part-time, remote position will report to the Ranking Director of Medical Care Client Support. The ideal candidate will be a natural team leader, responsible for building engaging teams and driving operational productivity. This individual should be a dynamic, objective-oriented leader who challenges and motivates other leaders within their organization to succeed. A client-first mindset is essential for this role.
**About arenaflex:**
arenaflex is a leading online retailer of pet products, established in 2011. With a strong focus on client-driven approach and exceptional customer service, arenaflex has become one of the largest online business platforms specializing in pet food, treats, supplies, and other related items. As a part of the arenaflex team, you will be working in a dynamic and innovative environment that values teamwork, creativity, and continuous improvement.
**Responsibilities:**
* Develop a compelling team experience through various leadership initiatives.
* Lead team meetings and workshops to convey critical business updates and drive colleague engagement, commitment, and timely execution of drives.
* Participate in and own the performance audit process for all leaders within your team.
* Foster pharmacy healthcare strength through successful training, feedback, and development plans for your leaders.
* Maintain and execute new leadership onboarding programs to enhance the career path experience.
* Contribute to Vital Anticipating the business and driving Change Management for drives (Open Strategies refinement, Client Experience Improvement Drives, Tweet feedback execution, etc.).
* Work with an eagerness to learn, share, and receive feedback.
* Work with a sense of empathy to identify and address process enhancements that would improve the client experience, employee experience, or operational efficiencies.
* Drive Labor force Scheduling exercises for the business through collaboration with the WFM team (Continuous Line Management, Overtime and VTO management, Maintaining Staffing records and Team Tasks).
* Ensure Compliance with all relevant regulations and policies for Pharmacy-related tasks.
* Participate in weekly call listening meetings to follow the healthcare client journey and drive improvement in the client experience.
* Ensure consistency with all organization policies.
* Establish relationships with key stakeholders in Marketing, Product, Business Intelligence, Quality, Labor, and Learning and Development to build trust and partnerships.
* Perform other duties as assigned and required.
**Requirements:**
* 5+ years of multi-channel contact center management experience or Healthcare/Pharmacy Services experience or equivalent experience
* Ability to adapt to rapidly changing objectives and willing to 'dive in' to tackle various challenges.
* Demonstrated teaching abilities that can influence both frontline specialists and leadership
* Living within 100 miles of Pittston, PA is required.
* BS/BA degree or equivalent experience (e.g., 5+ years industry experience in lieu of degree).
* Strong PC and web capability in a technology-driven environment
* Proficiency in MS Office suite (Excel is a must)
* Excellent oral and written communication skills, and agreeableness and ease in presenting information to a group.
* Candidate should be flexible with scheduling as the position may include nights, weekends, and some holidays.
* Position may require travel.
**Benefits:**
arenaflex offers a comprehensive benefits package, including:
* Competitive hourly rate of $30/hour
* Flexible part-time schedule with opportunities for remote work
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Comprehensive training and onboarding program
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
* Opportunities for career advancement and leadership development
**How to Apply:**
If you are a motivated and results-driven leader with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team.
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.