Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Join the arenaflex family, and you'll discover a world of possibilities, develop your skills, and become the best version of yourself. As you soar to new destinations, you'll tackle challenges with agility and finesse, acquiring new expertise and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off!
**Why you'll love this role**
The Exceptional Client Services Representative is an ambassador of arenaflex, providing unparalleled hospitality, exceptional customer support, and comprehensive tagging and issue resolution for our most valued clients across all regions covered by the Premium Client Services team. Premium Client Services Representatives deliver superior, unique services in a positive, enthusiastic, considerate, and friendly manner to all clients and visitors. arenaflex Customer Support Remote Jobs.
**What you'll do**
These are the fundamental elements of the role:
Key Responsibilities:
- Provide premium customer care to all clients
- Register clients and verify their access to clubs(s) and lounge(s)
- Welcome clients by completing all visitor experience tasks (e.g., welcome clients using their name whenever possible, ensure identification is visible, provide WIFI password, ask how you can assist)
- Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Smart Keypad [QIK])
- Check in premium clients for their flights (e.g., flight changes, rebooking, identification confirmation swipe)
- Monitor flights to identify boarding times, delays, or interruptions to best accommodate client needs
- Issue client tickets (e.g., day of flight, reissues, future tickets)
- Cancel traveler reservations, as requested
- Place clients on priority lists (e.g., upgrades, standby)
- Provide convenient resolution of clients' travel issues
- Contact a higher level of customer care support (i.e., premium services CSCs or CSMs) to address complex client issues, as necessary
- Archive client issues in the traveler name record (PNR)
- Perform club enrollment or sales activities (e.g., Admirals Club, credit card enrollments)
- Coordinate all services provided to premium status clients (e.g., Ambassador Key program and Five Star service)
- Assist first-class status clients (e.g., Ambassador Key, Five Star Individuals) as they move throughout terminals
- Assist clients with their luggage, as necessary
- Monitor or maintain the presence of the lounges or clubs (e.g., through direct or walk-throughs)
- Communicate with colleagues to ensure food and drinks are provided to club and lounge clients consistently
- Manage the activities of colleagues providing services (e.g., food, cleaning) to the clubs and lounges
- Assist clients with technology provided in the clubs and lounges
- Save meeting rooms (e.g., 60 minutes) for same-day travel requests
- Coordinate services for any meetings occurring in meeting rooms (e.g., food for the meetings)
- Complete open or close procedures for clubs(s) and lounges
- Address escalated client issues or concerns
- Lead alcohol stock review with drink colleague (at certain airports)
- Monitor KeyStar system to coordinate proper services for clients (e.g., government officials, OneWorld, Ambassador Key, FiveStar) (at certain airports)
What you'll need for success
Essential Qualifications:
- Least Capabilities Training and Earlier Professional training
- Bilingual language abilities required in certain areas
- Should satisfy FAA criminal history verifications to qualify for unescorted access badges to airport security ID display areas (SIDA), if applicable
- Should be able to obtain necessary airport power and US Customs security identifications, if relevant
Preferred Qualifications:
- Effectively exhibit exceptional customer care and client commitment in a climate of accommodation
- Capacity to work under pressure, handle multiple tasks simultaneously while providing close attention to detail and customer support
- Great interpersonal skills/relational abilities with the capacity to connect successfully with all levels of management and public contact
- Service-oriented and self-motivated with an elevated level of excellent skill
- Ready to attend training courses in Dallas/Fort Worth, Texas
- Earlier customer service experience strongly preferred
- Keep a well-prepared and professional appearance
- Excellent interpersonal skills
- Earlier travel industry experience preferred
- PC experience preferred
- Solid organizational and managerial abilities required
- Capacity to work irregular and extended hours, including weekends and holidays
- Should answer to manage a normal and convenient premise
What you'll get
Benefits and Perks:
arenaflex offers a comprehensive benefits package to support your well-being and career growth. Some of the benefits include:
- Medical benefits: On the very beginning, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We want you to be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join the arenaflex family
From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered around connecting our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex.