At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.
**Job Summary:**
We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers, providing exceptional customer service, and achieving or exceeding monthly Key Performance Indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused experience, we encourage you to apply.
**Responsibilities:**
* Connect with callers through an automated dialer, assessing their eligibility for compensation
* Handle a high volume of connections, speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation
* Multitask, listening, answering questions, and viewing multiple windows to efficiently manage calls
* Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
* Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
* Participate in training and other learning opportunities to expand knowledge of the position
* Adhere to all company policies and procedures
* Assist with other projects as needed
* Troubleshoot and problem-solve basic IT issues independently
**Requirements:**
* Reside in the State of Florida or New Jersey
* Have a quiet, distraction-free workspace
* Possess a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM
+ 20 GB of free storage
+ 1.2 GHz or faster CPU
* Have high-speed internet (50Mbps with 100MBps upload minimum - standard internet)
* Utilize a reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
* Have a strong background in call-center environments and sales-focused experience
* Possess 2+ years of phone sales/customer service experience
**Ideal Candidate:**
* Possesses excellent verbal and written communication skills
* Has excellent interpersonal and customer service skills
* Demonstrates strong problem-solving and conflict resolution skills
* Is competitive and motivated, with a focus on performance-based compensation
* Is willing to work 40+ hours a week
**Not Suitable for:**
* Individuals who cannot troubleshoot basic technical issues
* Those unable to work 40+ hours per week, each week
* Candidates who cannot handle 350+ calls, including disconnects, wrong numbers, or hang-ups until connected with a viable caller
* Individuals who are unable to use problem-solving skills
* Those who are unable to work the full training period (90 days)
* Candidates who are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours
**Benefits:**
* Health Insurance, Vision & Dental Coverage
* Paid Holidays and Paid Time Off (PTO)
* Eligible for overtime outside of the training period
**Hours of Operation:**
* Full-time schedule of 40 hours a week from the following hours:
+ Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
+ Friday: 8:30 AM to 4:30 PM Eastern
* Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
**Total Compensation:**
* Salary Range starts at $17.31/hour
* Commissions and bonuses available, with Total Compensation up to $33.00+/hour ($70,000+)
**Apply Now:**
If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused experience, we encourage you to apply for this exciting opportunity to join our remote call center team at arenaflex.