At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who are seeking compensation for their experiences.
**Job Summary:**
We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers who have expressed interest in potentially qualifying for compensation. You'll work in a fast-paced environment, handling high volumes of calls while providing exceptional customer service and achieving key performance indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply.
**Responsibilities:**
* Connect with callers through an automated dialer, assessing their eligibility for compensation
* Handle a high volume of calls, speaking with 40-50 callers per day, with 1-5 callers potentially qualifying for compensation
* Multitask while on calls, listening, answering questions, and viewing multiple windows
* Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
* Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
* Participate in training and other learning opportunities to expand knowledge of the position
* Adhere to all company policies and procedures
* Assist with other projects as needed
* Troubleshoot and problem-solve basic IT issues independently
**What We're Looking For:**
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* Strong problem-solving and conflict resolution skills
* Competitive and motivated, with a desire to work in a performance-based environment
* Ability to work 40+ hours per week, with a strong work ethic and dedication to meeting goals
**Requirements:**
* Must reside in the State of Florida or New Jersey
* Must have a quiet, distraction-free workspace
* Reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM
+ 20 GB of free storage
+ 1.2 GHz or faster CPU
* High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
* Reliable noise-cancellation headset wired via USB (average price: $20-$30)
* Strong background in call-center environments and sales-focused roles
* 2+ years of phone sales/customer service experience
**What We Offer:**
* Total compensation potential up to $33.00+/hour ($70,000+ per year)
* Health insurance, vision, and dental coverage
* Paid holidays and paid time off (PTO)
* Eligibility for overtime outside of the training period
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
**Work Environment and Culture:**
At arenaflex, we value our employees' well-being and offer a supportive work environment. Our remote call center team is dedicated to providing exceptional customer service, and we're committed to helping our employees grow and develop in their careers. We offer flexible scheduling, opportunities for professional development, and a collaborative work environment that encourages teamwork and open communication.
**Training and Onboarding:**
Our comprehensive training program will equip you with the skills and knowledge necessary to succeed in this role. You'll participate in a 90-day training period, during which you'll learn about our products, services, and policies. You'll also receive ongoing training and support to ensure your continued growth and success.
**How to Apply:**
If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Note:**
* Must be able to work 40+ hours per week, with a strong work ethic and dedication to meeting goals.
* Must be able to troubleshoot basic technical issues independently.
* Must be able to work the full training period (90 days).
* Must be able to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours.
Apply today and join our team at arenaflex!