Are you a customer-obsessed, curious problem-solver who thrives in an inclusive, collaborative global team? Do you have a passion for Cloud Services and take pleasure in assisting customers? If so, we're looking for you to join arenaflex's Azure Customer Experience Platform (CXP) team, where our mission is to transform arenaflex Cloud customers into fans.
**About arenaflex**
arenaflex is a global leader in the technology industry, committed to empowering every person and every organization on the planet to achieve more. Our culture of growth mindset and empowerment is central to who we are and how we work. We believe in cultivating an inclusive work environment for all employees to positively impact our culture every day.
**About the Role**
We are seeking an experienced Full Stack Cloud Engineer to join our Azure Customer Experience Platform team. As an Azure Customer Engineer, you will play a critical role in helping us redefine support and supportability for arenaflex Cloud customers. You will closely monitor and respond to customer questions, representing arenaflex and Azure Engineering in these interactions. You will also be the voice of the customer and have a connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements & Supportability improvements.
**Responsibilities**
As an Azure Customer Engineer, your key responsibilities will include:
* Supporting arenaflex customers through various modalities, as part of a global support delivery team
* Demonstrating technical expertise across Azure services (at least level 200-300) and actively seeking solutions to customer needs and communicating trends to leadership
* Improving support efficiency by finding opportunities to optimize existing processes and tools, and turning arenaflex customers into fans
* Building close working relationships with teams related to assigned service areas to leverage in case of escalations, as well as to drive product improvements
* Building and updating Azure product documentation to help customers deliver solutions on Azure
* Working closely with feature Engineering teams to report bugs, expedite bug fixes, and bubble up feature requests
* Embodying our Culture & Values
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* 1+ year(s) of software industry experience related to technology
* OR equivalent experience
* Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology
* OR equivalent experience
* 1+ year(s) customer-facing experience
* Experience in one or more automation languages (PowerShell, Python, C#, OpenSource)
* Certification in arenaflex and/or competing Cloud Technologies
* Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains:
* Azure Core Platform: Compute, Storage, Networking
* Website Apps: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
* Identity and Authentication: SSO/Federation, AD/Azure AD etc.
**What We Offer**
arenaflex offers a competitive compensation package, including:
* The typical base pay range for this role across the U.S. is USD $81,900 - $160,200 per year
* A different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,600 - $174,600 per year
* Certain roles may be eligible for benefits and other compensation
**How to Apply**
If you're passionate about Cloud Services and take pleasure in assisting customers, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
To apply, please visit our website at [arenaflex careers website]. arenaflex will accept applications for this role until June 25, 2024.
**About arenaflex's Commitment to Diversity and Inclusion**
arenaflex is committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.