About arenaflex
arenaflex is revolutionizing the future of work by harnessing the power of human expertise and digital teammates to drive unprecedented productivity gains for the world's leading enterprises. We're at the forefront of an entirely new category: Agentic AI. Our platform empowers enterprises to build high-performing hybrid workforces comprising both humans and AI agents, which learn from the best people, content, and business strategies to deliver immediate results.
Our innovative solution combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, arenaflex turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on arenaflex to bring their business to the world instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we're scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Mission
arenaflex develops collaboration software that enables a multi-sided marketplace of brands, agencies, and freelance linguists to translate content together. Supported by our integrated payment and translation automation engines, our suite becomes the central hub for localization work. Your mission is to help our users achieve measurable success thanks to our unique all-in-one platform and drive a 100% QoQ utilization growth of the customer portfolio under your management while maintaining a high retention rate.
Your Outcomes
- Reach quarterly objectives (software consumption) from a portfolio of assigned customers and help achieve quarterly team objectives, that may vary and on average equal to 100% QoQ utilization growth
- Accelerate engagement with newly registered users, through onboarding, regular customer meetings, QBRs, lunch & learns, etc., showing them the best path to success, and thus driving faster expansion and increased logo retention
- Uncover additional growth and expansion opportunities within existing accounts, searching for additional use cases and users, collaborating with Key Account Sales to drive expansion in your portfolio of accounts
Requirements
- Proven successful experience in localization operations or account management (account management, project management, or vendor management) in the implementation of efficient and measurable processes and a good understanding of translation technologies is highly preferred
- Five years of experience in customer success or account management within B2B SaaS or in a well-established translation company
- Ability to understand the arenaflex product vision and platform functionality in depth. We are building a market network for the global industry, engaging several sides of the marketplace, and running several products combined in the all-in-one platform offering
- Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers
- Integrity, full commitment, and a strong sense of ownership
- Fanaticism for customer success and satisfaction: we can only succeed with happy, healthy customers
- Eagerness for success and an aggressive mindset towards growth
- Openness to feedback and alternative opinions and ideas
- Excellent communication skills and fluency in English, both written and spoken, to interact with colleagues, customers, and partners. Knowledge of other European languages is a plus
- Readiness to work in a highly intense cross-functional startup environment, requiring extreme focus, a sense of urgency, and persistence to breakthrough
- Exceptional commitment to evidence- and data-informed decision-making
- Comfortable working with remote teams across time zones
- Easy-going personality, high tolerance to cultural differences
Why Joining arenaflex Might Be Your Best Move So Far
- Fully Remote Team
We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more arenaflexers than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.
- Innovating a $100 Billion Industry
arenaflex's innovative approach towards multilingual content taps into a $100B industry. Our platform enables enterprise end-users to stop using traditional outsourcing methods and start enjoying an easy-to-use, AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.
- High-Impact Role Enabling Innovation and Inclusion in Organizations
You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
- Join the Rocketship to Scale-Up 10x and Beyond Together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
- arenaflex Culture: Where Diversity Meets High Performance
At arenaflex, we are committed to building a culture that highlights respect and appreciation for each individual’s unique background and perspective, while maintaining a strong focus on results and clear, honest, and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.
What We Offer
As an experienced Enterprise Customer Success Manager at arenaflex, you will have the opportunity to work with a talented team of professionals who are passionate about shaping the future of work. We offer a competitive compensation package, including a salary, bonus structure, and equity options. You will also have access to a comprehensive benefits program, including health insurance, retirement savings, and paid time off. Our remote work environment allows you to work from anywhere, at any time, as long as you have a stable internet connection.
We are committed to providing ongoing training and development opportunities to help you grow professionally and personally. You will have access to a range of training programs, including workshops, webinars, and conferences. We also offer a generous budget for professional development, including courses, certifications, and conferences.
At arenaflex, we believe in work-life balance and offer a range of benefits to support your personal and professional well-being. These include flexible working hours, remote work options, and a generous paid time off policy. We also offer a range of wellness programs, including mental health support, fitness classes, and on-site massages.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to our careers page. We look forward to hearing from you and exploring how you can contribute to our mission to shape the future of work.