At arenaflex, we're on a mission to revolutionize the way people shop and interact with our brand. As a leading retailer of arts and crafts supplies, home decor, and seasonal items, we're committed to providing an exceptional customer experience that sets us apart from the competition. We're now seeking a highly skilled and motivated Ecommerce Customer Service Representative to join our team and help us achieve our goals.
**About arenaflex**
arenaflex is a privately-owned company that has been a household name for over 50 years. Our story began in 1972 when our founder, David Green, opened the first Hobby Lobby store in Oklahoma City, Oklahoma. Today, we operate over 800 stores across the United States and employ thousands of talented individuals who share our passion for delivering exceptional customer service. Our commitment to quality, value, and customer satisfaction has earned us a loyal customer base and a reputation as one of the most trusted retailers in the industry.
**Job Summary**
As an Ecommerce Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to our online customers through phone, email, and chat. You will be the face of our brand, and your interactions with customers will shape their perception of our company. We're looking for someone who is passionate about delivering outstanding customer service, has excellent communication skills, and is able to work in a fast-paced environment.
**Key Responsibilities**
* Provide superb customer service to online customers through phone, email, and chat
* Answer customer inquiries with clear, concise, and detailed responses
* Process and resolve customer complaints in a timely and professional manner
* Enter data into various computer applications, including our online database (www.arenaflex.com)
* Process and fulfill customer orders, including researching and resolving any issues that may arise
* Collaborate with other team members to achieve sales and customer satisfaction goals
* Stay up-to-date on product knowledge and company policies to provide accurate and helpful information to customers
* Work in a team environment to achieve sales and customer satisfaction goals
* Participate in ongoing training and development to improve customer service skills and product knowledge
**Essential Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* 1-2 years of customer service experience in a retail or call center environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Proficient in MS Office, including Excel, Word, and PowerPoint
* Ability to multitask and work under pressure
* Strong problem-solving and critical thinking skills
* Ability to work independently with minimal supervision
* Bilingual in Spanish and English is an asset
**Preferred Qualifications**
* Experience in a customer-facing role in a retail or call center environment
* Knowledge of MS Office and other software applications
* Experience with customer relationship management (CRM) software
* Experience with data entry and processing
* Ability to work a flexible schedule, including evenings and weekends
**Benefits**
* Competitive hourly wage of $27-$35 per hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) program with company match
* Paid time off (PTO) and holidays
* Employee discount on arenaflex products and services
* Life insurance and long-term disability (LTD) coverage
* Flexible spending account (FSA)
* Occasional pay and bonuses for meeting sales and customer satisfaction goals
* Access to on-site fitness center and wellness programs
* Opportunities for career growth and professional development
**Work Environment**
arenaflex is committed to providing a safe and inclusive work environment that supports the well-being and success of our employees. Our offices are located in Idaho, USA, and we offer a range of benefits and perks to support work-life balance and employee satisfaction. We're proud to be an equal opportunities employer and welcome applications from diverse candidates.
**How to Apply**
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and cover letter to our online application portal. We can't wait to hear from you!