At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading global business outsourcing company, we're passionate about empowering our clients to thrive in an ever-changing world. We're now seeking a talented and dedicated Customer Support Specialist to join our team and help us achieve our vision.
**About arenaflex**
arenaflex is a global business outsourcing company that offers a wide range of services to help our clients streamline their operations and improve their bottom line. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional results that exceed our clients' expectations. Our team is comprised of talented professionals who share a passion for excellence and a commitment to making a positive impact.
**The Role**
As a Customer Support Specialist on our arenaflex team, you'll play a critical role in providing top-notch technical and non-technical support to our clients, including Samsung, an internationally recognized industry leader in technology. You'll be responsible for answering incoming calls, emails, and chats in Lithuanian and Russian, providing efficient and satisfying solutions to customers' inquiries, and treating customers with respect and professionalism.
**Key Responsibilities**
* Answer incoming calls, emails, and chats in Lithuanian and Russian
* Provide technical and non-technical assistance to arenaflex clients, including Samsung
* Develop and implement efficient solutions to customers' inquiries
* Treat customers with respect and professionalism, following company policies and procedures
* Collaborate with colleagues and managers to achieve team goals and objectives
* Participate in ongoing training and coaching to improve skills and knowledge
**Essential Qualifications**
* Fluency in Lithuanian (C1) and good command of Russian and English (B2)
* Previous experience in customer service, preferably in a call center environment
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and familiarity with customer service software
**Preferred Qualifications**
* Experience working with arenaflex clients or similar technology companies
* Knowledge of technical support software and tools
* Certification in customer service or a related field
* Experience working in a remote or virtual environment
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong time management and organizational skills
* Familiarity with customer service software and tools
* Basic computer skills and knowledge of Microsoft Office
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have access to ongoing training and coaching, as well as opportunities to take on new challenges and responsibilities. Our team is passionate about learning and development, and we're committed to providing our employees with the tools and resources they need to succeed.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that's passionate about innovation and customer satisfaction. Our team is comprised of talented professionals who share a commitment to excellence and a passion for making a positive impact. We're committed to creating a work environment that's inclusive, diverse, and supportive, and we're proud to be an equal opportunity employer.
**Compensation, Perks, and Benefits**
As a Customer Support Specialist at arenaflex, you'll enjoy a competitive hourly rate, performance-based bonuses, and a supportive team environment. You'll also have access to ongoing training and coaching, as well as opportunities to take on new challenges and responsibilities.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to hearing from you!
**Application Details**
* Job Title: Customer Support Specialist
* Location: Work from home in Lithuania
* Employment Type: Permanent, with 3-month trial period
* Working Hours: Monday to Friday, various shifts between 09-19 (8.5 hours/shift)
* Start Date: As soon as possible during September 2024
* Language Requirements: Lithuanian (C1), Russian, and English (B2)
* Time Type: Full-time
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.