At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers ever. We're on a mission to provide exceptional customer experiences, and we're looking for talented individuals to join our award-winning customer support team. If you have a passion for helping others, a knack for problem-solving, and a love for pets, we want to hear from you!
**About arenaflex**
arenaflex is a leading online retailer that's changing the way people shop for their furry friends. We're a dynamic and innovative company that's committed to providing top-notch products, services, and experiences to our customers. Our team is made up of passionate individuals who are dedicated to making a difference in the lives of pets and their owners.
**Job Summary**
We're seeking a full-time Customer Support Representative to join our remote team. As a Customer Support Representative, you'll be the face of arenaflex, providing exceptional customer experiences through phone, email, and chat support. You'll be responsible for resolving customer inquiries, issues, and concerns in a timely and professional manner. If you're a people person with a passion for helping others, we want to hear from you!
**Key Responsibilities**
* Connect directly with customers who reach out to us for various reasons, including assisting with pet adoption, finding the perfect toy, or resolving issues with their orders.
* Examine and resolve customer issues in a timely and professional manner, thinking proactively and setting follow-up meetings as needed to ensure issue resolution.
* Work with empathy, using active listening, persistence, sympathy, and thoughtfulness to customers and colleagues alike.
* Work with a willingness to learn, sharing feedback, receiving input, and working in a culture of being open to growth and development.
* Engage with partners, your immediate supervisor, and other colleagues across various levels of the organization using virtual collaboration tools like Zoom, Slack, and webcams to contribute to an engaging customer-driven culture of collaboration.
**Essential Qualifications**
* 2 years of customer service experience
* Demonstrate exceptional interpersonal skills (written, verbal, and listening) in a written evaluation.
* Ability to multitask (e.g., keep a conversation on the phone while searching on the computer and taking notes) and perform well in a high-speed environment.
* Proficiency in using computers, both for data entry and navigation through systems and the web to find information to assist with supporting our customers.
* Ability to adapt to change with the business needs of the organization.
* Flexibility to move schedule and stay at work past 40 hours depending on the situation by the specialty unit.
* Ability to maintain confidentiality and secure sensitive data.
* High school diploma or equivalent.
**Preferred Qualifications**
* Bachelor's degree in a related field (e.g., customer service, communications, business).
* Previous experience in a customer-facing role, preferably in the pet industry.
* Certification in customer service or a related field.
**Technical Requirements**
* Workspace should be sufficiently large to accommodate computer screens and be free from distractions, including any background noise that affects the customer experience.
* Workspace suitable for webcam use.
* Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/10 Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your internet service provider. Candidates should meet and demonstrate this requirement.
* You provide a reliable internet connection. We will provide all other equipment (computer, screen, keyboard, mouse, headset, webcam).
**What We Offer**
* Competitive hourly rate of $25/hour
* Opportunity to work in a dynamic and innovative company that's changing the pet industry
* Collaborative and supportive team environment
* Opportunities for growth and development in a rapidly growing company
* Comprehensive training program to ensure your success in the role
* Flexible scheduling to accommodate your needs
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about helping others, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!