Are you a customer-centric individual with a passion for technology and a knack for problem-solving? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex's Intuit TurboTax customer support team as a remote independent contractor. In this exciting role, you'll have the opportunity to provide top-notch support to Intuit TurboTax customers, leveraging your technical expertise and empathetic approach to deliver exceptional experiences.
**About arenaflex**
arenaflex is a customer experience business process outsourcing leader, providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. As a trusted partner to leading brands, arenaflex offers a unique chance to work with diverse clients, expand your skillset, and enjoy the flexibility of creating your own schedule.
**Why Join the arenaflex Team?**
* **Work from Home**: Say goodbye to commuting hassles and hello to the convenience of working from home.
* **Flexibility**: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
* **Gain Experience**: Expand your skillset and broaden your horizons while providing exceptional customer service.
* **Supportive Environment**: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.
**Job Overview**
As an independent contractor participating in arenaflex's Intuit TurboTax program, you'll provide customer support via phone, chat, and/or video chat. Your interactions will focus on software navigation and locating previous tax returns and amendments. In this role, you'll provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating while necessary.
**Schedule**
* **Seasonal Contract**: This contract runs through April 15th, 2024.
* **Flexible Schedule Opportunities**: You create your own schedule!
* **Available Hours**: Schedule available hours between 7 am and 11 pm CST, Monday - Sunday.
* **Weekday and Weekend Options**: Enjoy the flexibility to work during peak and non-peak times.
**Compensation**
* **Earn Up to $19 per Hour**: Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times.
* **Peak Rates Apply**: January - April.
**Required Skills**
* **Sincere Desire to Assist the Customer**: A genuine passion for helping others.
* **Tech Savvy and Avid Computer User**: Proficiency in using technology and navigating multiple systems.
* **Ability to Multi-Task**: Juggling multiple tasks and priorities with ease.
* **Communicate with a Friendly Tone and Professional Demeanor**: Delivering exceptional customer experiences through clear and respectful communication.
**Technology & Equipment Requirements**
* **Personal Computer**: A reliable PC with a Windows 10 or Windows 11 operating system.
* **Broadband Internet Connection**: A wired internet connection with a minimum speed of 10 MBPS.
* **Valid Antivirus Software**: Up-to-date antivirus software installed and running.
* **USB Headset with Microphone**: A high-quality headset for clear communication.
* **Webcam**: A webcam will be loaned to each contractor for the duration of the contract.
**Work Environment Requirements**
* **Quiet, Uninterrupted Space**: A dedicated workspace with minimal distractions.
* **Organized Desk Area**: A clutter-free and organized workspace.
* **Professional Appearance**: A professional appearance, especially if on camera.
**Important Information**
* **Application Process**: When you're ready to apply, click "Apply Now" and complete your profile. You'll then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you're among the qualified candidates, you'll receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity.
* **Contractual Relationship**: The relationship between you and arenaflex is a contractual relationship. You'll remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex. When you receive your contract, you'll be asked to agree to have no claim against arenaflex hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.
**Apply Now**
Ready to take the next step in your career? Click the link below to apply for this exciting opportunity: