At arenaflex, we're dedicated to delivering exceptional customer service to patients and healthcare providers in the healthcare industry. As a leading provider of customizable contact center solutions, we're seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as a Customer Support Representative. Based in Americus, GA, our company is committed to making a positive impact in healthcare, and we're excited to have you join our mission.
**About arenaflex**
arenaflex specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we're committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Our team is passionate about making a difference in the lives of patients and healthcare providers, and we're looking for like-minded individuals to join us on this journey.
**Position: Customer Support Representative (Full-Time)**
**Location: Americus, GA (Fully Remote)**
**Job Summary**
As a Customer Support Representative, you will be responsible for completing inbound/outbound clinical trial recruitment screenings, patient scheduling, and support services for clinical studies. Providing outstanding customer service to patients, healthcare providers, and other stakeholders is our top priority. Through phone, email, and chat interactions, you will address inquiries, resolve issues, and ensure a positive experience for every interaction.
**Responsibilities**
* Provide exceptional customer service to patients and healthcare providers, addressing inquiries and resolving issues promptly and effectively.
* Handle incoming calls, emails, and chats with professionalism and empathy.
* Utilize active listening skills to understand and respond to customer needs and concerns.
* Demonstrate a basic knowledge of medical terminology to effectively communicate with customers.
* Utilize computer skills and technical troubleshooting knowledge to assist customers with any technical issues.
* Maintain accurate and detailed records of customer interactions and follow-up actions.
**Requirements**
* High school diploma or equivalent.
* Quiet and private work area in your home with a direct wired high-speed internet connection, free from distractions.
* Minimum of one year of customer service or call center experience.
* Proficient in Microsoft Windows/Office with the ability to set up computer equipment.
* Strong problem-solving skills and ability to prioritize tasks effectively.
* Excellent verbal and written communication skills.
* Post-secondary education, bilingual skills (Spanish/English), and medical office experience are preferred.
**Benefits**
* Competitive wages and opportunities for growth and development.
* Fully remote work arrangement.
* Flexible schedule.
* DailyPay for instant access to earned wages.
* Company-provided equipment.
* Comprehensive group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance after 90 days of employment.
* 401(k) program with company match.
**Work Schedule**
This is a full-time (up to 40 hours per week) position. Availability is needed between the hours of 12 PM - 10 PM EST; Days include Friday, Saturday, Sunday, and Monday with the 5th day being flexible. Overtime is limited and generally not permitted.
**Why Join arenaflex?**
At arenaflex, we value our employees as our most valuable asset and offer a dynamic work environment where you can make a difference in the healthcare industry. We're committed to delivering exceptional customer service and making a positive impact in the lives of patients and healthcare providers. If you're a patient, empathetic, open-minded, and resolute individual with excellent problem-solving, listening, and communication skills, we encourage you to apply for the Customer Support Representative position at arenaflex.
**What We Offer**
* A dynamic work environment where you can make a difference in the healthcare industry.
* Opportunities for growth and development in a rapidly evolving industry.
* A competitive salary and comprehensive benefits package.
* A flexible schedule and fully remote work arrangement.
* DailyPay for instant access to earned wages.
* Company-provided equipment and comprehensive training.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we encourage you to apply for the Customer Support Representative position at arenaflex. Please fill out our initial 3-minute, mobile-friendly application, and we'll review your application and contact you to discuss your qualifications further.