At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of luxury home furnishings, we understand the importance of building strong relationships with our clients. Our team of experienced interior designers and customer support specialists work together to bring our clients' visions to life, and we're looking for a talented Customer Support Representative to join our team.
**About arenaflex**
arenaflex is a dynamic and innovative company that's dedicated to providing the best possible products and services to our clients. We're proud to offer a wide range of luxury home furnishings, from sleek and modern pieces to timeless classics. Our team of experts is always on hand to help clients bring their vision to life, whether they're looking to refresh a single room or redesign their entire home.
As an authorized dealer of Hunter Douglas window coverings, we can help control home light with style. Our range includes everything from elegant drapes to practical blinds, all in a variety of fabrics, textures, and colors. But we're more than just a furniture store – we're a partner in helping our clients create their dream homes.
**Responsibilities**
As a Customer Support Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences. Your responsibilities will include:
* Managing order processing for customers using proprietary order-entry systems
* Working with customers, sales reps, and sales management over the phone and email to resolve issues and provide product information
* Handling incoming calls and emails from customers, addressing their queries and providing prompt resolutions
* Demonstrating strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively
* Working with our technical support and collection personnel to expedite orders and resolve customer problems
* Processing purchase orders and order restock of inventory
* Ensuring timely and accurate order processing
* Maintaining relationships, gathering feedback, and following up with customers to ensure customer satisfaction
* Answering pricing and product inquiries
* Executing contract maintenance and informing customers of pricing contract changes
* Other duties as assigned
**Requirements**
To succeed in this role, you'll need to possess:
* Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
* Microsoft Office skills, including Word, Excel, and Outlook (preferred)
* Great follow-up skills, excellent verbal and written communication skills
* The ability to write legibly with correct spelling, grammar, and punctuation
* Self-starter mentality
* Effective working in teams to achieve the department's objectives
* The ability to analyze situations and resolve problems (e.g., consolidating shipments from various suppliers and ensuring documentation for export is correct)
**Benefits**
As a valued member of our team, you'll enjoy a range of benefits, including:
* Medical, dental, and vision offerings
* Weekly direct deposit
* Paid holidays and personal time off
* 401(k) with match
* Voluntary life and AD&D, short-term and long-term disability, and other voluntary coverages
* Prepaid legal and employee assistance programs
**Why Join arenaflex?**
At arenaflex, we're passionate about delivering exceptional customer experiences and building strong relationships with our clients. We're committed to creating a positive and supportive work environment that encourages growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you!
**How to Apply**
If you're interested in joining our team as a Customer Support Representative, please submit your application through our website. We can't wait to hear from you!
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being and success of our employees. Our benefits include:
* Medical, dental, and vision offerings
* Weekly direct deposit
* Paid holidays and personal time off
* 401(k) with match
* Voluntary life and AD&D, short-term and long-term disability, and other voluntary coverages
* Prepaid legal and employee assistance programs
Our Culture
At arenaflex, we're passionate about creating a positive and supportive work environment that encourages growth and development. Our culture is built on the following values:
* Customer focus: We're committed to delivering exceptional customer experiences that exceed expectations.
* Teamwork: We believe in working together to achieve our goals and support each other in our roles.
* Innovation: We're always looking for new and better ways to do things, and we encourage our employees to think creatively and take calculated risks.
* Integrity: We're committed to doing the right thing, even when it's difficult or unpopular.
* Respect: We believe in treating each other with respect and dignity, and we're committed to creating a workplace that's inclusive and welcoming to all.
How to Apply
If you're interested in joining our team as a Customer Support Representative, please submit your application through our website. We can't wait to hear from you!
Apply Now