At arenaflex, we're revolutionizing urban mobility by creating a sustainable, efficient, and people-centric ecosystem. Our vision is to reduce private car ownership, promote eco-friendly transportation, and optimize routes to make cities more livable. We're not just passionate about this vision – we're working tirelessly to make it a reality. If you share our purpose, keep reading because... this is your chance to join our team!
**About the Role**
The Customer Support team at arenaflex is dedicated to delivering exceptional service to our customers, ensuring a safe, reliable, and superior experience. To achieve this, we need to develop high-value customer processes that are efficient and scalable. As an Experienced Customer Support Analyst, you'll play a crucial role in helping us achieve our mission.
**How You'll Contribute to Our Mission**
As a key member of our Customer Support team, you'll be responsible for:
* Tracking operations across all customer segments and proactively identifying potential issues, incidents, and critical topics.
* Resolving critical cases with a customer-centric mindset.
* Understanding the main pain points in the Driver experience for each process and proposing improvements.
* Identifying complex problems, breaking them down into simpler issues, and developing and leading action plans to address them.
* Communicating the impacts and consequences of processes and decisions to other areas of the company.
* Generating proposals for process improvements based on analysis work.
* Presenting results, data analysis, trends, and opportunities for improvement.
**What We're Looking For**
We're seeking a highly skilled and experienced professional with:
* Knowledge of process design and redesign, creation of manuals, flowcharts, and management indicators.
* More than 2 years of experience in operational process improvement, consulting, or related fields.
* A customer-centric (CX) vision.
* Analytical and data-driven mindset with experience in problem-solving.
* Strong statistical analysis, scenario simulation, and quantitative methods skills.
* Excellent Microsoft Excel or Google Sheets management skills.
* Profound knowledge and experience with reporting packages (Business Objects, etc.), databases (SQL, Tableau, Power BI, etc.).
**What We Offer**
We're a team of happy and motivated people who value flexibility, a great work environment, growth, and impact. At arenaflex, you'll enjoy:
* A flexible schedule, remote work options, and full remote weeks.
* A comprehensive health insurance plan.
* Discounts and benefits with Club LA NACIÓN.
* Discounts on our Cabify app.
* Recharge Day.
* Cabify days.
* Fun events to enjoy with your team.
* A state-of-the-art work equipment to develop your skills.
**Join Our Team and Be Part of Something Amazing**
At arenaflex, we're passionate about creating a better future for urban mobility. If you're a motivated and experienced professional who shares our vision, we encourage you to apply for this exciting opportunity. Don't miss the chance to be part of a dynamic team that's shaping the future of transportation. Apply now and take the first step towards an exciting career at arenaflex!