Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives, as a Customer Service Supervisor in a national remote role. This position offers the flexibility to telecommute from anywhere within the U.S., allowing you to take on challenging responsibilities while enjoying a better work-life balance.
At arenaflex, we believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
As a Customer Service Supervisor at arenaflex, you will play a critical role in ensuring that our customers receive exceptional service and support. You will be responsible for coordinating and supervising daily, weekly, and monthly activities of a team of customer service representatives, setting priorities to ensure task completion and performance goals are met, and identifying and resolving operational problems using defined processes, expertise, and judgment.
**Key Responsibilities:**
* Coordinate and supervise daily/weekly/monthly activities of a team of customer service representatives
* Set priorities for the team to ensure task completion and performance goals are met
* Coordinate work activities with other supervisors, managers, departments, etc.
* Identify and resolve operational problems using defined processes, expertise, and judgment
* Provide coaching, feedback, and annual performance reviews, as well as formal corrective action
* Mentor, challenge, and communicate effectively with all different types of people
**Required Qualifications:**
* High School Diploma / GED
* Must be 18 years of age or older
* 1 year of supervisory/leadership experience
* 5 years of experience analyzing and solving customer problems in an office, claims, or customer service environment
* Proficiency with Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Ability to work full-time (40 hours/week) Sunday-Sunday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am-11:00pm EST
**Preferred Qualifications:**
* 2 years of customer service experience
**Telecommuting Requirements:**
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
* Ability to multi-task, including the ability to understand multiple products and multiple levels of benefits within each product
**Compensation and Benefits:**
* California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island residents: The annual range for this role is $48,300 - $94,500 per year
* Pay is based on several factors, including but not limited to education, work experience, certifications, etc.
* In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements)
**Work Environment and Culture:**
* arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives
* Our culture is guided by diversity and inclusion, with talented peers, comprehensive benefits, and career development opportunities
* We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances
* Our mission is to help people live healthier lives and make the health system work better for everyone
**How to Apply:**
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this role. Please visit our website to learn more about arenaflex and our mission. We look forward to hearing from you!