At arenaflex, we are committed to delivering exceptional customer experiences and driving business growth through our dedicated team of professionals. As an Experienced Customer Service Specialist, you will play a vital role in ensuring that our customers receive timely and accurate product orders, while also providing internal support functions relative to sales. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading organization in the industry, known for its innovative approach to customer service and sales operations. Our team is passionate about delivering exceptional results and building long-lasting relationships with our customers. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.
**Responsibilities**
As an Experienced Customer Service Specialist, your key responsibilities will include:
* Entering and maintaining pricing and customer details in our systems, ensuring accuracy and efficiency.
* Verifying customer pricing and terms of sale, and maintaining customer quotations, summary billing setup, and rebates in our ERP system.
* Communicating with the Sales group to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system.
* Inputting accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
* Communicating with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
* Following up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advising customers of shipping details.
* Processing returns, credits, and debits in SAP in accordance with existing procedures.
* Coordinating imported products via the chain order process in SAP.
* Coordinating orders with third-party suppliers through the third-party order process in SAP.
* Monitoring the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
* Performing other duties as assigned.
**Qualifications**
To be successful in this role, you will need:
* High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry.
* Experience in export transportation or international business in the industrial chemical market is preferred.
* Import/Export experience is highly desired.
* Solid communication skills both written and verbal.
* Excellent organizational and interpersonal skills.
* Computer skills and proficiency with automated sales systems.
* Ability to input data quickly and accurately and function in a fast-paced environment.
* Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
* Ability to maintain confidential information at all times.
* Working knowledge of Microsoft Word and Excel.
* Working knowledge of SAP.
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience with distribution or manufacturing of products, preferably multiple products.
* SAP experience, particularly with a large portfolio of vendors/products.
* Order to Cash experience.
* Experience with a portfolio of accounts.
* Experience in a fast-paced environment.
* Multi-tasking abilities.
* Interaction with Sales/purchasing is helpful.
* Logistics is a plus.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our employees. As an Experienced Customer Service Specialist, you will have opportunities to:
* Develop your skills and knowledge in customer service, sales operations, and SAP.
* Work with a talented team of professionals who are passionate about delivering exceptional results.
* Participate in training and development programs to enhance your skills and career prospects.
* Take on new challenges and responsibilities as you grow and develop in your role.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and stimulating, with a focus on delivering exceptional results and building long-lasting relationships with our customers. As an Experienced Customer Service Specialist, you will be part of a team that is passionate about making a difference and driving business growth.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate of $25.
* Hybrid schedule, with 2 days in the office and 3 days working from home.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for professional development and career growth.
**How to Apply**
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.