At arenaflex, we're dedicated to delivering exceptional healthcare services that put our patients at the heart of everything we do. Our purpose is clear: to bring our heart to every moment of your health. We're committed to transforming the healthcare landscape by providing innovative solutions that make healthcare more personal, convenient, and affordable.
As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a vital role in ensuring that our patients receive the highest level of care and support. You'll be part of a dynamic team that's passionate about making a difference in people's lives.
**About the Role**
We're seeking an experienced Customer Service Representative to join our team on a work-from-home basis. As a Pharmacy Service Representative, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. Your primary responsibilities will include:
* Coordinating and processing new patient medication orders and reorders, including verifying and reviving benefits
* Translating and entering new or refill prescriptions into the pharmacy information system
* Communicating and collecting copay amounts
* Obtaining authorizations
* Working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
**Schedule**
Our Customer Service Representatives work Monday through Friday, 11 AM to 7:30 PM EST. This flexible schedule allows you to balance your work and personal life while making a meaningful contribution to our patients' care.
**Our Application Process**
Our application process is designed to be straightforward and efficient. Simply:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and showcase your skills
**Required Qualifications**
To succeed in this role, you'll need:
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
* One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
* One year of computer keyboarding experience, skills, and aptitude
**Preferred Qualifications**
While not required, we prefer candidates with:
* Six months of experience resolving a high volume of complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology
**Education**
A verifiable high school diploma or equivalent is required.
**Our Culture**
At arenaflex, we're committed to promoting a culture of diversity, inclusion, and belonging. We strive to create an environment where everyone feels empowered to contribute their unique perspectives and ideas. We're an affirmative action employer and an equal opportunity employer, and we welcome applications from individuals from all backgrounds.
**Compensation and Benefits**
Our Customer Service Representatives are rewarded with a competitive salary range of $22.00 to $36.00 per hour. In addition to your compensation, you'll enjoy a range of benefits, including:
* A comprehensive benefits package, including medical, dental, and vision coverage
* A 401(k) retirement savings plan and an Employee Stock Purchase Plan
* A fully-paid term life insurance plan and short-term and long-term disability benefits
* Well-being programs, education assistance, and free development courses
* A CVS store discount and discount programs with participating partners
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**Join Our Team**
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply. As a Customer Service Representative at arenaflex, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
**Why arenaflex?**
At arenaflex, we're committed to putting our patients at the heart of everything we do. We're a company that values diversity, inclusion, and belonging, and we're passionate about making a difference in people's lives. Join our team and be part of a dynamic and supportive environment that's dedicated to delivering exceptional healthcare services.
**What We Offer**
* A competitive salary range of $22.00 to $36.00 per hour
* A comprehensive benefits package, including medical, dental, and vision coverage
* A 401(k) retirement savings plan and an Employee Stock Purchase Plan
* A fully-paid term life insurance plan and short-term and long-term disability benefits
* Well-being programs, education assistance, and free development courses
* A CVS store discount and discount programs with participating partners
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**How to Apply**
To apply for this role, simply click on the "Apply Now" button below. You'll be taken to our online application portal, where you can submit your resume and cover letter. Don't forget to take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and showcase your skills.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.