Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with cutting-edge technologies? Look no further! arenaflex is seeking a highly skilled Customer Service Representative to join our team of dedicated professionals working from the comfort of their own homes.
**About arenaflex**
arenaflex is a digital transformation company that redefines processes for the digital age. With over 35 years of experience, we've helped customers across various industries achieve greater agility through transformed and automated customer experiences. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in the industry.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the face of our company, delivering exceptional service and solutions to customers through inbound calls. You'll work with leading technologies and systems, supported by a dedicated team of leaders and peers. If you're a problem-solver with excellent communication skills, a proven track record of hitting sales targets, and a passion for customer satisfaction, we want to hear from you!
**Responsibilities**
* Handle customer inquiries of varying types, providing solutions and resolving issues in a timely and professional manner
* Utilize probing question skills to actively listen and understand customer needs
* Meet and exceed sales targets, leveraging your expertise to drive revenue growth
* Manage and overcome objections for subscribers' cancellation and suspend requests, reducing churn and promoting customer retention
* Collaborate with a dedicated team of leaders and peers to share knowledge, best practices, and support one another
* Stay up-to-date with industry trends, product knowledge, and company policies to provide accurate and informed responses to customers
**What We Offer**
* Competitive pay rate: $15.00 - $20.00/hr
* Flexible scheduling: 8 hours per day, 5 days per week (anywhere from 6am-12am PST)
* All technical equipment needed to be successful, including a quiet and distraction-free workspace
* Comprehensive benefits package, including:
+ Medical, dental, and vision benefits
+ Paid training and PTO
+ Advancement opportunities: 80% of our frontline leaders have been promoted from within
+ Additional pay incentives and monthly rewards & recognition programs
+ Employee Discounts
+ EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex
**Qualifications**
* Excellent verbal and written communication skills, with strong multitasking abilities
* Driven by solving problems and meeting goals, with a proven track record of success
* Familiarity with Microsoft Office tools and experience in customer service and sales
* High school diploma or equivalent required
**Requirements to Work from Home**
* A quiet and distraction-free, secure place to work
* Excellent Internet connectivity:
+ Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!)
+ In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
* A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app for company communications
* Wireless and/or satellite Internet Service Providers are not compatible with our systems
**Why Join arenaflex?**
* Work from the comfort of your own home, with flexible scheduling and a competitive pay rate
* Collaborate with a dedicated team of professionals who share your passion for customer satisfaction
* Enjoy comprehensive benefits, including medical, dental, and vision benefits, paid training, and PTO
* Take advantage of advancement opportunities, with 80% of our frontline leaders promoted from within
* Participate in additional pay incentives and monthly rewards & recognition programs
* Enjoy employee discounts and EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team of dedicated professionals working from home.