**Job Summary:**
Join arenaflex, a leading healthcare company dedicated to delivering enhanced human-centric healthcare, as a Customer Service Representative. In this role, you will play a vital part in influencing generic utilization, therapy changes, and providing education to patients, while maintaining our company's reputation for high-quality service. With a focus on communication, empathy, and problem-solving, you will be the face of arenaflex, ensuring that our patients receive exceptional care and support.
**About arenaflex:**
At arenaflex, we are committed to bringing our heart to every moment of your health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
**Job Responsibilities:**
* Interact directly with patients to influence generic utilization, therapy changes, answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service.
* Communicate the benefits of generics or other appropriate therapy to patients with a goal of providing overall savings to patients and clients.
* Work closely with the Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications while working closely with the patient.
* Conduct numerous adherence outreach efforts to ensure our patients are staying on their medications and remaining adherent and compliant to their therapies.
* Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information.
* Possess a working knowledge of insurance, healthcare, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.
* Resolve patient questions on the first call, providing exceptional customer service with empathy.
**Work Environment and Culture:**
* Our pharmacy has a high-energy culture and we're passionate about providing excellent customer service.
* We offer Work from Home flexibility if you meet standards, including maintaining your own internet with approved speed requirements and a secure workspace free from distractions.
* Adherence to HIPAA and governmental compliance is required in this role.
* The team works Monday-Friday, weekends off, with schedule options designed to create a flexible work schedule for those balancing priorities in and outside of work.
* Days off and hours may vary, though you will have a set schedule.
**Benefits and Perks:**
* Comprehensive benefits package including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs.
* Complete PTO package for full-time colleagues, including 10 paid company holidays.
* Comprehensive training program to ensure your success on the team.
* Opportunities for career growth and development.
* Flexible work schedule and Work from Home options.
* Competitive pay range: $17.00 - $28.45 per hour.
**Requirements:**
* 1+ years of customer service experience handling and resolving customer needs over the phone.
* 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application.
* Must reside in the state of Nevada.
* Verifiable High School Diploma, GED, or equivalent required.
**Application Process:**
* Apply online through our website.
* Take our Virtual Job Tryout to fast-track the recruitment process and start your career with arenaflex!
**Why Join arenaflex?**
* We offer a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs.
* We provide opportunities for career growth and development, with a focus on empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
* We have a high-energy culture and are passionate about providing excellent customer service with empathy.
* We offer flexible work schedule and Work from Home options, with a focus on creating a work-life balance.
**Apply Today:**
Don't miss out on this exciting opportunity to join arenaflex as a Customer Service Representative. Apply online through our website or take our Virtual Job Tryout to fast-track the recruitment process. We look forward to hearing from you!
**Application Deadline:**
We anticipate the application window for this opening will close on: 06/28/2024