At arenaflex, we're on a mission to revolutionize the way healthcare is delivered, making it more personal, convenient, and affordable for millions of people. As a Customer Service Representative, you'll play a vital role in helping us achieve this vision by providing exceptional service to our plan members. If you're passionate about delivering heart-driven service, have a strong desire to learn and grow, and are looking for a flexible work schedule, we invite you to join our team!
**About arenaflex**
arenaflex is a Fortune 4 company that's committed to putting our heart into caring for our colleagues and our communities. We believe that every moment of your health matters, and we're dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
**Job Summary**
As a Customer Service Representative, you'll be responsible for assisting plan members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to learn more about healthcare, expand your experiences, and open doors to additional opportunities within arenaflex. We offer a comprehensive training program, flexible scheduling options, and a supportive work environment that's designed to help you succeed.
**Responsibilities**
* Assist plan members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
* Provide solutions to help simplify the healthcare experience for plan members
* Learn more about healthcare and expand your experiences
* Participate in comprehensive training program, including on-site training and self-paced modules
* Interact with trainers, leadership, and colleagues to build relationships and learn from others
* Work from home, maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program
* Adhere to HIPAA and governmental compliance requirements
**Requirements**
* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
* Computer proficiency in Windows-based applications
* High School Diploma
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal, and communication skills
**Preferred Qualifications**
* Associates degree or equivalent experience
* Ability to work in a fast-paced environment with multiple priorities
* Experience working in a call center or customer service environment
* Knowledge of healthcare and pharmacy benefit plans
**Work Environment and Culture**
* arenaflex is committed to creating a work environment that's supportive, inclusive, and empowering
* We offer flexible scheduling options, including work from home opportunities
* Our comprehensive training program is designed to help you succeed in your role
* We value diversity, equity, and inclusion, and strive to create a workplace that's welcoming and respectful to all colleagues
* We offer a range of benefits, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan
**Compensation and Benefits**
* The typical pay range for this role is $17.00 - $27.90 per hour
* In addition to your compensation, you'll enjoy a range of benefits, including:
+ Medical, dental, and vision benefits
+ 401(k) retirement savings plan
+ Employee stock purchase plan
+ Fully-paid term life insurance plan
+ Short-term and long-term disability benefits
+ Paid Time Off (PTO) or vacation pay
+ Paid holidays throughout the calendar year
+ Number of paid holidays, sick time, and other time off provided consistent with relevant state law and company policies
**Career Growth Opportunities**
* arenaflex offers a range of career growth opportunities, including advancement from a REP I to a REP II and III
* Our Career Mapping guide provides a clear path for progression and development
* We value learning and development, and offer a range of training and education programs to help you grow and succeed
**How to Apply**
If you're passionate about delivering heart-driven service, have a strong desire to learn and grow, and are looking for a flexible work schedule, we invite you to apply for this exciting opportunity. Our application process is simple and straightforward:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Don't miss this opportunity to join our team and make a difference in the lives of millions of people. Apply now to become a Customer Service Representative at arenaflex!