At arenaflex, we're a global, digital business services company that's passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
We're committed to providing a comprehensive benefits package that supports the well-being and success of our employees. Some of the benefits of working with arenaflex include:
* Paid Training: We invest in our employees' growth and development, providing paid training to help you succeed in your role.
* Competitive Wages: We offer competitive wages that reflect your value to our organization.
* Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more to ensure your physical and financial well-being.
* Paid Time Off: We believe in work-life balance, providing paid time off to recharge and pursue your passions.
* Employee Wellness and Engagement Programs: We're committed to creating a healthy and engaging work environment that supports your overall well-being.
**Teleperformance and You**
At arenaflex, we're dedicated to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life and make a meaningful impact on our clients' businesses.
**A Career with Endless Possibilities**
Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit! We're committed to providing a career path that's tailored to your goals and aspirations, with opportunities for growth and development at every turn.
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Handling and carefully responding to all customer inquiries
* Providing excellent customer service through active listening
* Working with confidential customer information and treating it sensitively
* Aiming to resolve issues on the first call by being proactive
* Appropriately communicating with customers
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience (preferred)
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To work from home, you'll need:
* Internet Connection Requirements:
* Minimum subscribed download rate equal to or exceeds 12.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to providing a fair and inclusive work environment for all employees.
**Apply Now**
If you're passionate about delivering exceptional customer service and are looking for a career that's tailored to your goals and aspirations, apply now to join our arenaflex team!