At arenaflex, we're passionate about delivering exceptional customer service and making a positive impact on the lives of our nation's heroes. As a Customer Service Representative on our team, you'll play a vital role in supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs. If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions to federal government clients. Our team is dedicated to delivering exceptional service and support to our clients, and we're committed to creating a positive and inclusive work environment for all employees. As a company, we're proud to support the mission of the U.S. Department of Veterans Affairs and to play a role in making a difference in the lives of our nation's veterans.
**Job Summary**
As a Customer Service Representative on our team, you'll provide front-line operational support for the Veterans Experience Office's premier Contact Center. You'll assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls will come from a wide variety of individuals, including veterans and their family members and/or representatives. This is a 100% virtual role, and you'll have the flexibility to work from the comfort of your own home.
**Core Functions and Responsibilities**
* Understand and explain Department of Veterans Affairs (VA) services or procedures
* Ask clarifying questions to identify complex or vague requests for VA services and information
* Accurately record details of calls and other service requests in an expected time frame
* Select appropriate VA services to meet the specific needs of customers
* Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
* Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application
* Maintain confidentiality and privacy of callers
* Organize and prioritize multiple tasks
**Qualifications and Requirements**
* Six months of work experience in customer service and call center environment
* Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
* Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
* Ability to work under pressure, including calm and effective dealing with escalating or difficult calls
* Capability to "think on your feet" to offer additional solutions to problems
* Detail-oriented with strong organizational and time-management skills
* Excellent verbal, interpersonal, and written communication skills
* Familiarity with the military and veteran community programs is a plus
* U.S. Military Veteran or Veteran family members receive additional consideration
* Must be a U.S. Citizen or a Green Card Holder
* Proof of eligibility to work in the United States
**arenaflex Perks**
* Health and Dental Insurance - Employee Premiums 100% paid by arenaflex!
* Group Life insurance - Employee Premiums 100% paid by arenaflex!
* Short-term Disability - Employee Premiums 100% paid by arenaflex!
* Generous vacation and sick leave
* 11 Paid Federal Holidays
* 401(k)!
**Why Join arenaflex?**
* Work from the comfort of your own home in a 100% virtual role
* Make a positive impact on the lives of our nation's heroes
* Be part of a team that's dedicated to delivering exceptional customer service and support
* Enjoy a comprehensive benefits package, including health and dental insurance, group life insurance, short-term disability, and more
* Take advantage of opportunities for career growth and development
* Be part of a company that's committed to creating a positive and inclusive work environment for all employees
**Equal Opportunity Employer**
arenaflex is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
**Accommodations**
arenaflex is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
**E-Verify Program**
arenaflex participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
**How to Apply**
If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you! Apply for this exciting opportunity today and join our team at arenaflex.