At arenaflex, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Customer Service Representative Specialist Sr. (GOV) within arenaflex's Treasury Management Card Technology organization, you will be based anywhere within arenaflex's footprint.
The Customer Service Representative Specialist Sr. (GOV) will support arenaflex's card clients within our West Region and therefore work hours will align with Pacific Time Zone hours. Additionally, candidates with prior credit card experience, website navigation skills, customer service skills, and excellent communication skills (written & verbal) are preferred.
This is a remote position. Work may be performed from a quiet, confidential space in a home... location, approved by arenaflex. This position may not be available in all geographic locations.
**Job Description**
Key Responsibilities
As a Customer Service Representative Specialist Sr. (GOV), you will be responsible for:
- Performing advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services, services a sophisticated client base, and/or leveraging an advanced process or tool to support internal and external customers.
- Receiving, investigating, and responding to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
- Resolving customer service inquiries and issues, recommending appropriate solutions, resolving the most complex or reoccurring issues, and identifying root cause and acting as an escalation point.
- Maintaining high levels of customer satisfaction consistent with arenaflex's core values, demonstrating commitment to quality, serving as a coach or mentor, and may serving as a trainer to the customer service team.
- Documenting customer interactions and completing service requests to minimize customer effort or additional action.
Qualifications
To be successful in this role, you must demonstrate the following skills, competencies, work experience, education, and required certifications/licensures:
Preferred Skills
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
Competencies
- Accuracy and Attention to Detail
- Client Relationship Management
- Customer Experience Management
- Decision Making and Critical Thinking
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Problem Solving
- Products and Services
- Tech Savvy
Work Experience
Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education
* Associate's degree or equivalent
Certifications
* No required certification(s)
Licenses
* Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract.
Pay Transparency
* Base Salary: $31,200.00 - $67,600.00
* Salaries may vary based on geographic location, market data, and on individual skills, experience, and education.
* This role is incentive eligible with the payment based upon company, business, and/or individual performance.
Benefits
arenaflex offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with arenaflex match, pension, and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
In addition, arenaflex generally provides the following paid time off, depending on your eligibility:
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
To learn more about these and other programs, including benefits for full-time and part-time employees, visit [arenaflex's benefits page](https://arenaflex.com/benefits).
Career Growth Opportunities and Learning Benefits
arenaflex is committed to helping you grow and develop your skills and career. We offer a range of training and development programs, including:
- On-the-job training and mentorship
- Classroom training and workshops
- Online learning and development resources
- Leadership development programs
We also offer a range of benefits to support your well-being and work-life balance, including:
- Flexible work arrangements
- Telecommuting options
- Employee assistance programs
- Wellness programs and resources
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming and supportive of all employees, regardless of their background, culture, or identity.
We offer a range of benefits and programs to support your well-being and work-life balance, including:
- Flexible work arrangements
- Telecommuting options
- Employee assistance programs
- Wellness programs and resources
We also offer a range of opportunities for professional development and growth, including:
- On-the-job training and mentorship
- Classroom training and workshops
- Online learning and development resources
- Leadership development programs
Equal Employment Opportunity (EEO)
arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Application Window
Generally, this opening is expected to be posted for two business days from 09/09/2024, although it may be longer with business discretion.
How to Apply
To apply for this role, please visit [arenaflex's careers page](https://arenaflex.com/careers) and search for the Customer Service Representative Specialist Sr. (GOV) - Treasury Management Card Technology role.