Join arenaflex, a global leader in communications and technology, as a Customer Service Representative - Sales (Hybrid) and become the voice of our company. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer and driving satisfaction and loyalty. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
**About arenaflex**
arenaflex is a pioneer in making connections, and we've been doing so for nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been innovating and creating connections that change the world. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day.
**Your Impact**
As a Premier Service Consultant specializing in customer acquisition and service, you'll be frontline in providing solutions to prospective and existing customers to optimize their service experience. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
**Your Day-to-Day**
You'll identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers. You'll work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. When issues arise, you'll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
**What You Can Look Forward To**
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant
* Our Premier Service Consultants earn between $600.00 - $696.50 weekly + up to $36,000 in commissions yearly if all sales goals are met
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone
**What We're Looking For**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential
* Specific job assignments may require day, evening, weekend, or holiday hours
* Occasional overtime may be required
* WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high speed is required to support business needs)
+ An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
+ AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
+ You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities and Learning Benefits**
* Career possibilities are limitless with arenaflex
* You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
* You'll be able to take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture**
* arenaflex is committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion
* We offer a range of employee resource groups and diversity and inclusion initiatives to support our employees and promote a culture of belonging
* Our company culture is built on a foundation of innovation, collaboration, and customer obsession
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of dedicated professionals who are passionate about making connections and changing the world.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to creating a workplace that is inclusive and respectful of all employees.