**Job Summary:**
Join the arenaflex family and embark on a journey of growth, learning, and adventure. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our clients while working from the comfort of your own home. With a competitive hourly rate of $24, this is an exciting opportunity to develop your skills, advance your career, and enjoy a healthy work-life balance.
**About arenaflex:**
arenaflex is a leading airline that has been connecting people and cultures for over a century. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is dedicated to providing a unique and personalized experience for every passenger, and we're looking for talented individuals like you to join our family.
**Why You'll Love This Job:**
* Collaborate with clients in a considerate, professional, friendly, and expert manner
* Work from the comfort of your own home, enjoying a healthy work-life balance
* Develop your skills and advance your career in a dynamic and supportive environment
* Enjoy a competitive hourly rate of $24
* Be part of a diverse and inclusive team that values diversity and promotes a culture of belonging
**Key Responsibilities:**
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing upgrades
* Issue vouchers and coordinate with ground handlers for traveler accommodations, meals, and transportation
* Perform traveler loading, including ticket lift and ticket lift/check
* Work entry door scanner and related tasks, including pre-boarding, observing/checking carry-on items, and departure line management
* Work jetways/bridges for boarding and deplaning travelers
* Make boarding and departure gate announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out procedures
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain a schedule of flight loading process
* Perform customer service hands-on training
* Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
* Manage lines at ticket counter stands and ticket counters
* Clear/confirm international records at booths in the ticket counter area and activation stations
* Accept and activate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
* Answer and assist during security and emergency situations
* Provide interfacing traveler door information
* Provide quality customer service in a professional manner and according to American's standards
* Adhere to company policies, procedures, and performance guidelines
* Complete task-related stages of training
* Comply with applicable laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/frameworks, including during customer interactions
* Wear uniform as required by company policy
**Additional Responsibilities (dependent on airport size):**
* Perform Traveler Activity Control capabilities, including air-to-ground communication and Peak capabilities
* Help international travelers through customs/migration, including baggage re-check
* Convey tickets, international flight reports, and customs/migration forms
**What You'll Need for Success:**
* High school diploma or equivalent
* Previous professional training or experience
* Bilingual language skills required in certain areas
* Valid driver's license as required by local authorities
* Must meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain proper airport power and US Customs security identification, if applicable
* Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
* Must be authorized to work in the U.S.
**Preferred Qualifications:**
* Training and previous professional experience
* Working knowledge of Sabre or other Traveler Service System
* Past face-to-face customer service experience
**What You'll Get:**
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex Family:**
From the colleagues we hire to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family today!