At arenaflex, we're committed to delivering exceptional customer service and making a meaningful impact on the lives of individuals across the country. As a rapidly growing national quality improvement and care management organization, we're seeking an experienced Customer Service Representative to join our team. If you're passionate about customer service, motivated to make a difference, and excited about the opportunity to work remotely, we encourage you to apply.
**About arenaflex**
arenaflex is a people-focused, mission-driven organization dedicated to improving lives through healthcare quality and clinical expertise. With a strong commitment to our employees, we provide the training and support necessary to help you excel in your career. Our comprehensive benefits package is designed to provide you and your family with additional protection, security, and support for both your career and your life away from work.
**Perks of this Role**
* **Fully Remote Position**: Work from the comfort of your own home with rotational shifts available for EST, CT, or PST.
* **Full Benefits**: Enjoy comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more, effective the first month following your hire date.
* **Paid Time Off**: Enjoy a great work-life balance with paid time off for relaxation and rejuvenation.
* **401k with Match**: Contribute to your retirement savings with a 401k plan that includes a company match with no vesting period.
* **Career Advancement Opportunities**: Join a rapidly growing organization with roles all over the US and opportunities to advance your career.
**Responsibilities**
As a Customer Service Representative at arenaflex, you will be responsible for:
* **Providing Customer Service Support**: Interacting with beneficiaries and providers via the helpline, creating, formatting, and proofreading letters, and maintaining timeliness.
* **Decision Making**: Making decisions regarding complex appeals, requiring a great deal of judgment and critical thinking.
* **Communication**: Communicating verbally and in writing with external customers to furnish and request review information.
* **Relationship Building**: Fostering effective working relationships between arenaflex's internal and external customers.
* **Process Improvement**: Assisting with and participating in Review Team in identifying areas for potential improvement, as noted on case reviews and process.
* **Data Entry**: Entering referrals into the CMS system and maintaining accurate records.
* **Quality Control**: Utilizing internal quality control tools to assess individual work and team processes.
**Qualifications**
To be successful in this role, you will need:
* **High School Diploma or Equivalent**: A high school diploma or equivalent is required, with post-high school business courses a plus.
* **Medical Terminology**: Medical terminology is desired, but not required.
* **Excellent Communication Skills**: Excellent verbal communication skills, a courteous and patient demeanor, and the ability to maintain composure under potentially stressful situations.
* **Customer Focus**: A customer-focused, results-oriented approach, with the ability to build and maintain relationships with internal and external customers.
* **Technical Skills**: General knowledge of a PC-based computer system, with the ability to learn additional software packages as needed.
* **Organizational Skills**: Good organizational skills, with the ability to work independently and prioritize assignments.
**Experience**
We're looking for candidates with:
* **Two to Three Years of Clerical Experience**: Two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities.
* **Healthcare Experience**: Prior work in a healthcare setting or medical terminology is recommended, with previous data entry or other clerical experience a plus.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a comprehensive benefits package to support your physical and mental well-being. Join our team and become part of a mission-driven organization that's making a real difference in the lives of individuals across the country.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**How to Apply**
If you're passionate about customer service, motivated to make a difference, and excited about the opportunity to work remotely, we encourage you to apply. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references.
**Note**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.